Administrative Support, Bureau of Mental Health
About The Position
The Clerical Associate performs difficult and responsible administrative work for the Bureau of Mental Health’s Office of Assisted Outpatient Treatment (AOT), with some latitude for independent initiative and judgment. The role supports management and oversight of New York City’s Assisted Outpatient Treatment Program, which connects eligible individuals with comprehensive outpatient services and helps them live safely in the community. The position provides administrative, clerical, data, and customer-service support to the AOT team, community members, mental health providers, and internal staff. Candidates must be permanent.
Requirements
- A four-year high school diploma or its educational equivalent approved by a state department of education or recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity and the ability to type at a minimum of 100 keystrokes (20 words) per minute.
Nice To Haves
- Ability to use Microsoft Windows software, including Word, Excel, Visio, Access, and PowerPoint.
- Knowledge of community mental health resources and cursory knowledge of mental health terminology and diagnosis.
- Good interpersonal and communication skills.
- Ability to work with service providers from all sectors of the service system.
- Strong organizational skills.
Responsibilities
- Review and run data reports for the AOT team and follow up as necessary.
- Schedule and coordinate staff meetings, appointments, and trainings.
- Prepare meeting agendas and manage schedules.
- Request and track medical records from outside agencies and hospitals.
- Maintain and update spreadsheets.
- Provide customer service to community members asking about AOT and its referral process.
- Assist mental health providers and internal staff who use the AOT data system.
- Perform clerical duties, including answering phones, directing calls, photocopying, faxing, mailing, and data entry.
- Add material to file records and create new records as needed.
- Maintain electronic and hard-copy filing systems.
- Handle requests for information and data.
- Address and resolve administrative inquiries.
- Provide coverage for clerical functions and assist the AOT team as needed.
Benefits
- Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
- Premium-free health insurance plan.
- Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
- Public-sector defined-benefit pension plan.
- Tax-deferred savings program.
- Worksite Wellness Program.
- Depending on the position, the option to work from home up to two days during the week.
- Job security compared with private-sector employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
