About The Position

As an Administrative Support Team (AST) Colleague, you help keep the store running smoothly behind the scenes. You support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. Duties include overseeing scheduling, managing cash office operations, facilitating new-hire onboarding, and supporting colleague engagement so store leadership and teams can focus on customer service. You serve as a point of contact for store colleagues and leadership and act as a liaison for HR-related matters. You coordinate new-hire paperwork, onboarding, and training sessions; maintain store recognition programs; distribute reports; balance the vault; and support maintenance requests. The role calls for professionalism, discretion, and attention to detail in helping maintain an organized and supportive store environment. Colleagues are expected to provide a welcoming and helpful experience, support customers and teammates, complete work accurately and professionally, communicate clearly, and contribute to store results. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts.

Requirements

  • 1–2 years of related experience.
  • Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Maintain an organized Store Management Office and help keep the office clean, organized, and prepared.
  • Support daily store operations, including scheduling and cash office operations.
  • Coordinate internal communications and distribute reports.
  • Facilitate new-hire paperwork, onboarding, and training sessions.
  • Serve as a point of contact and liaison for colleagues, leadership, and HR-related matters.
  • Support colleague engagement and maintain store recognition programs.
  • Balance the vault and support maintenance requests.
  • Provide helpful, professional service to customers and colleagues and contribute to store results.
  • Complete tasks accurately, communicate clearly, and follow through on daily operations.

Benefits

  • Competitive pay and benefits
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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