Administrative Support Supervisor (05186)

State of Montana • Helena, MT

23h • Hybrid

About The Position

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child Support Services Division. The Administrative Support Supervisor oversees all administrative functions that ensure the regional office operates efficiently. This role manages case intake, assignment, and data accuracy while coordinating office operations such as equipment maintenance, supply management, mail processing, and vendor communication. The position also provides leadership to administrative staff, including hiring, training, performance management, and addressing employee concerns. Additionally, the supervisor supports the regional manager with data and special projects, assists customers, and ensures timely processing of payments and case file transfers.

Requirements

• Two years of college or vocational training in business administration, paralegal studies, accounting, computer science, office technology, legal secretary or directly related field.
• One year of supervisory experience.
• One to two years of directly related work experience.
• Knowledge of general office procedures and concepts related to administrative and clerical activities.
• Knowledge of supervisory principals necessary to develop, plan, organize and prioritize performance goals for the administrative team.
• Knowledge of the internet, computer functions, system capabilities, information access formats, accounting software and document generation.
• Leadership skills in areas of personnel, delegation, negotiation, decision making, working under pressure and team building.
• Training skills as they relate to developing training outlines and effective presentation techniques.

Nice To Haves

• Other combinations of related education and experience may be considered on a case-by-case basis.

Responsibilities

• Oversees all administrative functions that ensure the regional office operates efficiently.
• Manages case intake, assignment, and data accuracy.
• Coordinates office operations such as equipment maintenance, supply management, mail processing, and vendor communication.
• Provides leadership to administrative staff, including hiring, training, performance management, and addressing employee concerns.
• Supports the regional manager with data and special projects.
• Assists customers.
• Ensures timely processing of payments and case file transfers.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program
• Partial telework within the state of Montana may be eligible
• Statutory $1.00 an hour base pay increase effective July 1, 2026 may be eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree