Administrative Support -Student Assistant (Student Connections and Programming))-5

Dallas College•Brookhaven, NY

3d•Onsite

About The Position

The Student Assistant position provides administrative, instructional, mentoring, or specialized support while offering educational and career growth. Student assistants provide excellent customer service to students, faculty, staff, and campus visitors; support colleagues; attend work regularly and punctually; complete required training and professional development; support the College’s mission and goals; and perform additional duties as assigned. In the Administrative Support role, the student provides clerical and administrative support to a college department. Duties may include answering phones, greeting visitors, directing inquiries, managing mail and small package deliveries, entering data, maintaining records and databases, filing, scanning, organizing documents, scheduling appointments and meetings, managing calendars, preparing and proofreading documents, assisting with office supply inventory and ordering, supporting events and special projects, and protecting confidential information. Potential departments include Career Services, Advising and Counseling, Student Life, the Library, Financial Aid, Student Support Services, Success Coaching, and Food Pantry or Basic Needs offices. Student assistants may instead be placed in instructional support or specialized support roles. Instructional support includes assisting in academic labs and classrooms, answering discipline-specific questions, completing required tutoring certification and providing tutoring, and helping with instructional platforms, software, and equipment. Specialized support may involve research, data compilation or analysis, report generation, system maintenance, specialized software or equipment, and assistance at presentations, workshops, and campus events. The position is part-time, typically up to 19.5 hours per week. Hours are coordinated with the department supervisor and the student’s academic schedule. Positions are on-site; after six months, some positions may be eligible to apply for a hybrid arrangement, subject to job duties, operational needs, supervisor approval, and College policy.

Requirements

Be an undergraduate student awarded federal work-study funds in the financial aid package.
Meet Dallas College Satisfactory Academic Progress standards.
Be enrolled and certified in at least six credit hours (half-time) during Fall, Spring, and Summer semesters.
Be classified by the institution as a Texas resident.
Have completed a FAFSA or TASFA.
Be registered with Selective Service or be exempt.
Demonstrate financial need through the financial aid application process.
Be enrolled in an eligible program for at least six credit hours in a degree- or certificate-leading plan.
Not receive an athletic scholarship requiring participation in an intercollegiate sport during any semester Texas College Work-Study is awarded.
Not be enrolled in a seminary or another program leading to ordination, licensure to preach for a religious sect, or membership in a religious order.
Pass a criminal background check if required; background checks are required for all work-study positions.
Not owe back child support to the Texas Attorney General’s Office.
Have no prior institutional balance or blocks.
Have transportation to off-campus worksites.
Complete required Dallas College professional development training hours.

Nice To Haves

Currently be enrolled in good standing at the College and eligible for Texas Work-Study.
Strong interpersonal and communication skills and a commitment to excellent customer service.
Ability to follow verbal and written instructions accurately and efficiently.
Basic computer proficiency, including familiarity with common office software such as Microsoft Office Suite.
Ability to learn and adapt quickly to new technologies, systems, and departmental procedures.
Basic technology skills related to the work area and above-average knowledge of equipment or regulations in the assigned academic area.
Relevant coursework related to the department’s function, such as Information Systems, Human Resources, Office Administration, or major-related courses.
Ability to exercise judgment when performing routine tasks and selecting appropriate procedures.
Ability to work independently with minimal supervision on highly skilled tasks and collaboratively as part of a team.
Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

Provide welcoming, helpful customer service to students, faculty, staff, and campus visitors.
Support colleagues and contribute to a collaborative work environment.
Attend work regularly and punctually and follow the assigned work schedule.
Complete required training and professional development.
Support the mission, values, goals, and principles of the College and perform other duties as assigned.
Answer phones, greet visitors, provide general information, and direct inquiries appropriately.
Manage incoming and outgoing mail and small package deliveries.
Perform data entry, maintain records, and update databases accurately.
File, scan, and organize documents.
Schedule appointments and meetings and manage calendars as needed.
Prepare and proofread correspondence, reports, presentations, and other documents.
Assist with office supply inventory and ordering.
Support departmental events, workshops, and special projects.
Maintain confidentiality of sensitive information and records.
Assist with setup, organization, and student needs in academic labs and classrooms, where assigned.
Answer discipline-specific questions and provide clarification and guidance about course material or lab assignments, where assigned.
Complete required Tutoring Certification after hire and provide one-on-one or group tutoring in relevant disciplines, where assigned.
Provide technical assistance with instructional platforms, software, and equipment, where assigned.
Complete department or campus projects involving research, data compilation, specialized software, or technical tasks, where assigned.
Operate specialized technical equipment or use department-specific software, where assigned.
Assist with college presentations, workshops, and campus events, including setup, registration, and attendee support, where assigned.