Administrative Support Specialist

Doug Anderson Plumbing And Heating•Billerica, MA

1d•Onsite

About The Position

Join a winning team at Doug Anderson Plumbing and Heating! If you're looking for a dynamic opportunity where your efforts genuinely make a difference, then don't miss out on the chance to become our next full-time Administrative Support Specialist in Billerica, MA! Apply now and be part of a team that values your contributions and supports your growth. Earn up to $28 per hour! Enjoy a range of fantastic benefits that ensure you feel valued and rewarded, including: Health Dental Vacation time Trainings Small company events Steady hours Supportive management Company-provided gear WHAT YOUR DAY ENTAILS As an Administrative Support Specialist, your day is vibrant and varied as you help manage customer communications, scheduling, and follow-ups. You skillfully juggle incoming leads from multiple channels, responding quickly to inquiries with the goal of booking service appointments. With professionalism, you answer inbound calls to assist customers, confirming next-day appointments and proactively reaching out to existing clients to schedule maintenance services. You ensure all records remain accurate in ServiceTitan, communicate effectively across various platforms, and maintain order within the office while consistently keeping the schedule full. Your organizational skills shine as you tackle general administrative tasks, all while providing top-notch service that keeps our customers coming back. GET TO KNOW US We are a successful local company built on integrity, reliability, and community. We are dedicated to delivering high-quality plumbing and heating services while prioritizing excellent customer experiences. Our growth is driven by our commitment to customer satisfaction, employee well-being, and long-term relationships. We foster open communication, continuous improvement, and a work culture where everyone's contributions are valued.

Requirements

Professional phone skills
Strong oral and written communication skills
Excellent customer service skills
Comfortable booking and rebooking appointments, and guiding customers through decisions
Ability to multitask and stay organized in a fast-paced environment
Confidence using scheduling and office software
Self-motivated with strong follow-through

Nice To Haves

ServiceTitan experience is a plus

Responsibilities

Manage customer communications, scheduling, and follow-ups.
Juggle incoming leads from multiple channels, responding quickly to inquiries with the goal of booking service appointments.
Answer inbound calls to assist customers.
Confirm next-day appointments.
Proactively reach out to existing clients to schedule maintenance services.
Ensure all records remain accurate in ServiceTitan.
Communicate effectively across various platforms.
Maintain order within the office.
Keep the schedule full.
Tackle general administrative tasks.
Provide top-notch service that keeps customers coming back.