Administrative Support Specialist

Mindr•Urbandale, IA

About The Position

The Administrative Support Specialist ensures that all paperwork, documentation, and certifications are shipped with installation kits. The Admin Department processes and prints install, install change, re-install, and CA Misc Ship transactions after they enter the CSS queue. The team reviews each transaction for correct setup and accurate account information. If everything is correct, the team processes and prints the paperwork and delivers it to the shipping staging area. If information is incorrect, the team contacts the Sales representative who initiated the transaction and requests corrections before continuing. The Admin Team supports communication across the organization, and unresolved escalations may delay shipments. This role works with the shipping team and Sales Managers to address data-entry issues and shipment escalations. The position calls for strong communication, attention to detail, and the ability to work independently and as part of a team in a fast-paced environment.

Requirements

High school diploma, GED, or equivalent experience.
Proficiency using Microsoft Office programs.
Excellent verbal and written communication skills.
High level of attention to detail.

Responsibilities

Ensure outbound shipments are properly processed with paperwork.
Print, fold, and deliver installation paperwork to the shipping team in a timely manner based on appointment date and time.
Contact, coordinate, and follow up consistently with Sales Managers about data-entry issues.
Assist with shipment escalations.
Communicate effectively and demonstrate developmental skills.
Work independently and as part of a team in a fast-paced environment.
Perform other duties as assigned.