Administrative Support Specialist

County of Adams•Friendship, WI

About The Position

Performs intermediate skilled administrative work for Health and Human Services, assisting the public with inquiries and directing them to appropriate staff or resources. Work includes handling incoming and outgoing communications and deliveries, coordinating appointments, collecting and filing information, processing payments and deposits, and providing administrative support and data entry across department divisions. The role requires maintaining confidentiality of client information and records in compliance with HIPAA. Work is performed under the limited supervision of the Health and Human Services Director. Duties listed are illustrative rather than exhaustive, and the employee may perform other related duties as assigned or required.

Requirements

High school diploma or GED and moderate experience in clerical and administrative operations, or an equivalent combination of education and experience.
Valid driver's license in the State of Wisconsin.
Upon hire, complete the Federal Bureau of Investigation Fingerprint-Based Criminal Background Check, Wisconsin Department of Justice Criminal History Record, Internal Revenue Service Safeguarding Federal Tax Information and Program Security, and Confidentiality training.
Within six months of hire, obtain Bureau of Child Support and Wisconsin Department of Children and Families training.
Ability to prioritize and manage multiple concurrent projects, organize time, anticipate and respond to changing circumstances, and provide department-wide service assistance.
Knowledge of office support services, arithmetic with whole numbers, fractions, and decimals, and standard office equipment and software.
Ability to communicate effectively verbally and in writing, type accurately at a reasonable rate, and establish and maintain effective working relationships.
Familiarity with County and department policies and procedures, including emergency and inclement weather policies, and with courthouse, office, and file security practices and client confidentiality.
Ability to perform the essential functions satisfactorily, with reasonable accommodations as needed.

Responsibilities

Interact with the public by phone or in person and direct individuals to the appropriate division or community resource.
Receive deliveries and manage incoming and outgoing mail, emails, scanned documents, and faxes.
Collect payments, provide receipts, and prepare deposits.
Coordinate schedules and appointments and make reminder calls as needed.
Collect and file data from individuals and organizations.
Assist co-workers when required and serve as backup for the first point of contact.
Assist Adams County residents with inquiries about department processes.
Maintain confidentiality of client information and records in compliance with HIPAA.
Provide administrative support to all department divisions and assist with data entry.
Perform other related functions and duties as assigned or required.