Administrative Support Specialist I.II

Lassen County•Lassen County, CA

About The Position

Under the direction of an assigned supervisor, the Administrative Support Specialist performs general administrative and fiscal program work. Incumbents carry out a variety of clerical and fiscal duties requiring knowledge of the policies, procedures, rules, and regulations of an assigned County department. They provide specialized assistance and information about departmental activities to staff, administrators, the public, and others. Essential duties may vary by incumbent.

Responsibilities

Address complaints and explain regulations to customers or the public.
Respond to inquiries about departmental functions, services, policies, and procedures.
Obtain information from customers, visitors, or callers to identify appropriate resources, actions, documents, or staff referrals.
Explain the proper use of forms and documents.
Prepare items for mailing and sort and distribute incoming mail according to established guidelines and procedures.
Operate a multiline telephone system, including answering and transferring calls and taking messages.
Schedule customer appointments and maintain schedules for technical or professional staff.
Compose correspondence, reports, memos, and other documents.
Review and process forms and documents in accordance with established guidelines and procedures.
Monitor and update manual or electronic files.
Operate standard office equipment.
Compile information to respond to questions or address issues.
Review submitted forms or applications to verify accuracy and completeness.
Operate automated systems or other department-specific computer systems.
Maintain accurate department and customer records.
Perform initial screening of applications for departmental services.
Write letters, memos, or other documents to correspond with public and private organizations or agencies to obtain or verify information.
Answer telephone calls to provide, elicit, or verify information or data.
Use automated systems, as needed, to produce letters, reports, summaries, notices, checks, data, spreadsheets, and standardized forms required for fiscal and statistical reports.
Perform other clerical duties as needed, such as typing, filing, counter service, and copying.
Perform related duties as assigned.