Administrative Support Specialist

UNC-Chapel Hill•Chapel Hill, NC

19h•Onsite

About The Position

The primary purpose of this position is to provide program/operational support for TEACCH and executive level support for the Director of Business and Operations, Director of Clinical Services, and Director of Training. This support includes but is not limited to: General Support to the TEACCH Program, Executive Support to Directors (Clinical, Training, and Business & Operations), Visitor and Event Support, Facilities Coordination, and Communications. The position is the primary point of contact for TEACCH, answering the main phone number and greeting visitors. This position involves a detailed knowledge of the TEACCH programs and services as well as knowledge of the staff and faculty in each unit. The position will independently answer routine questions and information requests regarding TEACCH and its services. The position is expected to determine when an inquiry should be redirected to others and be able to clearly communicate the nature of these inquiries as appropriate. The position is expected to resolve issues and problems or make recommendations regarding resolution of issues and problems as appropriate, often utilizing EPIC @UNC and applicable policies and procedures. This position provides direct support to the Director of Business and Operations, the Director of Clinical Services for TEACCH, and the Director of Training, and includes scheduling appointments, creating correspondence, preparing meeting materials, preparing presentation slides and communicating with a wide variety of individuals within the University, the organization and outside entities or individuals on behalf of the Directors. This position will also support the Directors with special projects from creating workflows, to data entry and analysis, distributing reports, or compiling information from meetings into digestible information for distribution. This position works closely with the Executive Assistant providing support of the Executive Director’s needs as requested. Other program support includes logistics for internal events and meetings (coordinating dates, setting up/determining catering orders, coordinating space, either internal or outside of TEACCH) as well as logistic support for larger internal and external annual events such as the TEACCH retreat and conference.

Requirements

Detailed knowledge of TEACCH programs and services.
Knowledge of staff and faculty in each unit.
Ability to resolve issues and problems or make recommendations.
Proficiency in utilizing EPIC @UNC and applicable policies and procedures.

Responsibilities

Provide program/operational support for TEACCH.
Provide executive level support for the Director of Business and Operations, Director of Clinical Services, and Director of Training.
Serve as the primary point of contact for TEACCH, answering the main phone number and greeting visitors.
Independently answer routine questions and information requests regarding TEACCH and its services.
Determine when inquiries should be redirected to others and communicate the nature of these inquiries.
Resolve issues and problems or make recommendations regarding resolution, utilizing EPIC @UNC and applicable policies and procedures.
Support Directors with scheduling appointments, creating correspondence, preparing meeting materials, and preparing presentation slides.
Communicate with a wide variety of individuals within the University, the organization, and outside entities on behalf of the Directors.
Support Directors with special projects including creating workflows, data entry and analysis, distributing reports, and compiling information from meetings.
Work closely with the Executive Assistant providing support of the Executive Director’s needs.
Provide logistics for internal events and meetings (coordinating dates, setting up/determining catering orders, coordinating space).
Provide logistic support for larger internal and external annual events such as the TEACCH retreat and conference.