Administrative Support Manager

SK Battery America • New York, NY

1d • Hybrid

About The Position

We are seeking a Administrative Support Manager to join our Firm. This position will be based in our New York office (hybrid). This position will manage all aspects of the Administrative Support team including department administration, recruiting, staff oversight, training and employee development, performance management, and general process and departmental improvement in the NY office. Manages the daily operations of the Administrative Support department including department projects, day-to-day operations and long-range plans. Monitors time, attendance, overtime, expense reports, and absence requests to ensure accuracy and compliance with Firm policies. Coordinates daily workflow, oversees workloads, and monitors utilization. Manages and addresses staffing requests and assignments efficiently. Ensures accurate and timely responses to requests for departmental services. Provides ongoing coaching and guidance to business services professionals to implement continuous quality improvements and/or enhancements to department operating efficiency. Participates in the recruitment, interviewing, and selection process for Executive Assistants and Administrative Project Coordinators, ensuring the highest standards of talent acquisition. Consults regularly with the department’s Assistant Director and other managers in the creation and implementation of team programs and initiatives, as well as regarding the status of employees’ work performance and broader departmental updates. Collaborates with peer managers in the Administrative Support Department, Paralegal Services and Operations Group Management teams, to increase departmental efficiency, strengthen employee knowledge, and abilities, improve leadership and maintain high level service support to attorneys and clients. Partners with other members of the Administrative Support management team to design, coordinate, and deliver training programs tailored to the experience and development needs of the Administrative Support business services professionals. Ensures current knowledge of Firm policies and practices, current knowledge of industry trends and continued professional development for business services professionals. Engages in strategic (i.e., long-range) planning by developing departmental goals and supporting objectives for assigned department. Serves as active member of management by recommending new or revised policies, procedures and/or practices that promote efficiency, effectiveness, excellent customer services and excellent management and employee relations. Suggests new programs and/or activities, which reflect best practices or current trends in legal administration. Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance. Oversees employees' work performance and provides guidance in the resolution of problems. Initiates disciplinary procedures in collaboration with the Human Resources Department. Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations in alignment with the Firm's Core Values. Develops and communicates departmental guidelines and procedures. Forecasts financial and budget requirements for the department, prepares related reports, and monitors the budget. Regular and reliable physical presence. Demonstrates effective interpersonal and written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operations, policies and procedures. Performs other related duties as assigned.

Requirements

• Current knowledge of law firm administration and administrative support best practices, trends and techniques
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Word, Excel), with the ability to learn new software and operating systems
• Knowledge and implementation of the annual budget process
• Demonstrated experience with leading and supervising others. Effectively employs coaching and problem solving techniques
• Ability to organize and prioritize work and delegate effectively
• Ability to handle sensitive matters and maintain confidentiality
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to administer Firm policies and procedures
• Ability to handle multiple projects and shifting priorities
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to use discretion and exercise independent and sound judgment.
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Bachelor's degree
• Minimum of eight years administrative management or related experience in a law firm or professional services environment, including four years of supervisory experience.
• Experience should include demonstrated success in leading others, problem solving, resolving conflicts and developing effective work relationships with employees at all levels.

Responsibilities

• Manages the daily operations of the Administrative Support department including department projects, day-to-day operations and long-range plans.
• Monitors time, attendance, overtime, expense reports, and absence requests to ensure accuracy and compliance with Firm policies.
• Coordinates daily workflow, oversees workloads, and monitors utilization.
• Manages and addresses staffing requests and assignments efficiently.
• Ensures accurate and timely responses to requests for departmental services.
• Provides ongoing coaching and guidance to business services professionals to implement continuous quality improvements and/or enhancements to department operating efficiency.
• Participates in the recruitment, interviewing, and selection process for Executive Assistants and Administrative Project Coordinators, ensuring the highest standards of talent acquisition.
• Consults regularly with the department’s Assistant Director and other managers in the creation and implementation of team programs and initiatives, as well as regarding the status of employees’ work performance and broader departmental updates.
• Collaborates with peer managers in the Administrative Support Department, Paralegal Services and Operations Group Management teams, to increase departmental efficiency, strengthen employee knowledge, and abilities, improve leadership and maintain high level service support to attorneys and clients.
• Partners with other members of the Administrative Support management team to design, coordinate, and deliver training programs tailored to the experience and development needs of the Administrative Support business services professionals.
• Ensures current knowledge of Firm policies and practices, current knowledge of industry trends and continued professional development for business services professionals.
• Engages in strategic (i.e., long-range) planning by developing departmental goals and supporting objectives for assigned department.
• Serves as active member of management by recommending new or revised policies, procedures and/or practices that promote efficiency, effectiveness, excellent customer services and excellent management and employee relations.
• Suggests new programs and/or activities, which reflect best practices or current trends in legal administration.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Oversees employees' work performance and provides guidance in the resolution of problems.
• Initiates disciplinary procedures in collaboration with the Human Resources Department.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations in alignment with the Firm's Core Values.
• Develops and communicates departmental guidelines and procedures.
• Forecasts financial and budget requirements for the department, prepares related reports, and monitors the budget.
• Regular and reliable physical presence.
• Demonstrates effective interpersonal and written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operations, policies and procedures.
• Performs other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees