Administrative Support Clerk

TELUS • Pointe-Claire, QC

3d • Onsite

About The Position

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. This role requires someone who can successfully navigate a fast-paced environment, is organized, methodical, and has the ability to multitask. You will facilitate appointments between physicians and their patients by supporting all pre and post-visit clinical activities. You will interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc., in order to finalize files within the prescribed timeframe. You will collaborate with all team members to maintain excellent service and will be an expert in the operational processes of the clinicians under your responsibility.

Requirements

• High school diploma
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing environment
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork
• Advanced knowledge of English is required

Responsibilities

• Respond to various client requests with courtesy, confidentiality, and professionalism
• Make inquiry calls to hospitals and clinics
• Contact patients to obtain or communicate information
• Forward documentation to patients (requests, references, forms, etc.)
• Greet patients and direct them to the appropriate service
• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
• Communicate and collaborate with different departments internally to optimize process and service delivery
• Provide administrative and clerical support to ensure the efficient operation of the clinic
• Respecting and Following the company policies and protocols

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED