Operations Administrative Support Clerk

Mustang Freightways Ltd.•Calgary, AB

1d•CA$45,000 - CA$48,000•Onsite

About The Position

We are seeking an energetic and detail-oriented Operations Administrative Support Clerk to join our team. In this vital role, you will provide essential administrative assistance to ensure smooth daily operations within our freight services. Your organizational skills and proactive approach will help maintain accurate records, support customer interactions, and streamline office functions, contributing directly to our reputation for outstanding service.

Requirements

Proven office experience with strong computer skills in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
Prior clerical experience in a fast-paced environment, preferably within a logistics or freight setting.
Excellent organizational skills with keen attention to detail in data entry and record management.
Strong customer service skills combined with professional phone etiquette across multi-line phone systems.
Ability to perform typing quickly and accurately while proofreading documents for errors.

Nice To Haves

Experience with bookkeeping software such as QuickBooks is highly desirable.
Familiarity with medical or dental office procedures is a plus but not required; relevant administrative experience is valued highly.

Responsibilities

Manage data entry tasks accurately using QuickBooks, Microsoft Office, and Google Workspace to support billing, invoicing, and record-keeping.
Handle front desk responsibilities, including greeting visitors and managing multi-line phone systems with professionalism and courtesy.
Maintain organized filing systems for shipping documents, invoices, and other essential records to ensure quick retrieval and compliance.
Provide excellent customer support by answering inquiries via phone or email, assisting with shipment tracking, and addressing client needs promptly.
Support bookkeeping activities such as reconciling accounts and processing payments using QuickBooks or similar software.
Assist with clerical tasks including proofreading documents, preparing reports, and managing office supplies to keep the workspace efficient.
Coordinate with team members to facilitate smooth communication between departments and external partners.