Administrative Support Associate - Substation Services

FirstEnergy • Elyria, OH

1h • Onsite

About The Position

This full-time, on-site position with FirstEnergy Service Company is located in Elyria, Ohio. The Administrative Support Associate provides administrative, clerical, and operational support for Substation, Relay, Underground Network, and related field operations. The role serves as a primary contact for employees, supervisors, vendors, Human Resources, Payroll, and internal business partners, and supports accurate timekeeping, payroll, workforce records, procurement, accounting, office operations, travel, expenses, scheduling, and reporting. The position also supports storm restoration and emergency response through staffing coordination and administrative support during normal and extended work hours.

FirstEnergy describes safety as a core value and is committed to a safe work environment and public safety. The role is classified as non-exempt.

Requirements

• High school diploma or GED.
• Pass the Company’s Administrative Selection System (SASS) test.
• Minimum of 2 years of related work experience.
• Demonstrated ability to deliver accurate, quality work within established deadlines and work in a fast-paced environment.
• Demonstrate a questioning attitude and willingness to continue learning and producing results.
• Knowledge of payroll, timekeeping, accounting, procurement, and administrative business processes.
• Strong organizational, communication, and customer service skills.
• Proficiency with Microsoft Office applications and enterprise business systems.
• Ability to maintain confidential employee, payroll, and financial information.
• Ability to work independently and exercise sound judgment in resolving routine administrative and operational issues.

Responsibilities

• Provide administrative, clerical, and operational support for Substation, Relay, Underground Network, and related field operations.
• Serve as a primary point of contact for employees, supervisors, vendors, Human Resources, Payroll, and internal business partners regarding department support activities.
• Review, correct, and process employee timekeeping records, including labor charging, vehicle time reporting, overtime coding, upgrades, meal stipends, and payroll processing.
• Transfer and validate labor and payroll information between company systems, ensuring timely and accurate reporting and resolution of errors.
• Maintain employee availability records, overtime equalization data, callout records, and workforce rosters in accordance with company practices and collective bargaining agreements.
• Generate, review, and analyze reports related to attendance, labor utilization, overtime, and workforce scheduling.
• Process vendor invoices, utility bills, service entry sheets, and payment documentation, ensuring proper accounting and job cost allocation.
• Create and maintain purchase requisitions, purchase orders, and associated procurement documentation.
• Coordinate office operations, including records management, filing, mail distribution, office supply inventory, and document retention.
• Arrange employee travel, lodging, vehicle rentals, and training-related logistics as required.
• Process employee reimbursements and expense documentation, including mileage, parking, tolls, training expenses, and other authorized business costs.
• Reconcile purchasing card transactions and ensure compliance with company financial controls and reporting requirements.
• Prepare month-end accruals and provide accounting support for accurate financial reporting.
• Support scheduling activities, customer appointments, calendars, departmental meetings, and other administrative coordination functions.
• Support storm restoration and emergency response efforts through staffing coordination, roster management, reporting, and administrative support during normal and extended work hours.
• Assist management with special projects, data gathering, workforce reporting, and other operational initiatives as assigned.

Benefits

• Competitive pay
• Incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED