Administrative Support Assistant

RWD Consulting•Bethesda, MD

1d•Onsite

About The Position

The contractor will provide training course administrative support services for the Training and Course Curriculum Developer in the Hospital Education and Training Department at Walter Reed National Military Medical Center in Bethesda, Maryland. The role supports trainers and course directors and administers the Trauma Nursing Core Course (TNCC), Joint Enlisted Medication Administration Course (JEMAC), Charge Nurse Course (CNC), and Nurse Preceptor Course (NPC). The assistant provides students with direct instructions on administrative procedures and selected course content, but does not establish course content, objectives, tests, or teach core content. The position covers course infrastructure and administration, including scheduling rooms and instructors, arranging technology and student materials, communicating course plans, managing enrollment, preparing course documents and materials, supporting course delivery, maintaining attendance and completion records, and submitting course records and reports. The assistant also maintains instructor credential and conflict-of-interest records, course standard operating procedures, and course materials on shared drives or learning systems.

Requirements

High school diploma or GED.
Ability to read, write, speak, and understand English.
Must be a U.S. citizen.

Responsibilities

Assist in generating and communicating the annual training calendar in hard-copy and electronic formats.
Establish and maintain course infrastructure based on direction from the Program Director and subject matter experts, including identifying instructors and arranging rooms, technology, student materials, and communications.
Schedule rooms and instructors; recruit instructors; submit course applications to external agencies; prioritize and enroll students; and communicate pre-course instructions.
Order and maintain course manuals, mail pre-course materials, schedule and facilitate pre-course testing, and prepare agendas, handouts, evaluations, and continuing education applications for completeness.
Maintain and revise course materials and upload content to the intranet or learning management system.
Obtain and set up equipment for hands-on skills training and prepare classrooms.
Introduce courses and explain administrative procedures to students; display electronic course materials; manage course timing and instructor arrival; and adjust schedules when instructor availability changes.
Prepare final student and instructor attendance rosters, correct student written tests, prepare completion certificates, and distribute and collect course evaluations.
Enter evaluation responses into the electronic system; update course attendance and completion data in PCR; scan and upload course documents; compile hard-copy PCR files; and submit PCRs to external agencies.
Update instructor databases and credential files; troubleshoot PCR discrepancies; communicate PCR details and program requirement changes to Program Directors; and create and maintain course SOP files.
Monitor and adjust course operations based on external agency administrative procedures; provide course completion statistics to command leadership; and assist with annual and biannual continuing education reports.
Prepare and submit course applications and approve participant registration requests on the U.S. Army Command CNE website.
Monitor enrollments to ensure course capacity is not exceeded.
Email participants a welcome letter four weeks before the course and email instructors calendar invitations; send participant reminders two days before the course and send the enrollment roster to the Program Director one week before the course.
Prepare and verify required audiovisual equipment and its operation; notify participants of course changes as directed and post signage for room changes or cancellations.
Ensure PowerPoint presentations for the Nurse Preceptor Course or Charge Nurse Course are available on the intranet share drive for instructors.
Print approved agendas and handouts; prepare sign-in rosters; and prepare and advertise course flyers through Postmaster.
Enter course AAR information into the U.S. Army Command CNE website 60 days after course completion.
Maintain instructor conflict-of-interest disclosure forms and curricula vitae.