Administrative Support Assistant

ATA Services Inc • Waterbury, VT

1d • $0 - $22 • Hybrid

About The Position

ATA Services, Inc. is seeking a temporary, full-time Administrative Support Assistant to support the Assister Program division of Vermont’s Department of Children and Families. The role is based in Waterbury, Vermont, with a hybrid work arrangement, and is expected to continue until June 2027, with a possible extension. The hourly rate is $21.50.

The position supports the Assister Program through technical processing and administrative tasks. The program certifies and supports Assisters who work in hospitals, other medical providers’ offices, and community-based organizations to help Vermonters apply for and maintain state health benefits programs.

The work includes maintaining accurate Assister and organization information in a customer record management system, conducting outreach to resolve data discrepancies, and processing customer consent forms in accordance with privacy and security requirements. The assistant also provides professional and compassionate customer service, collaborates with program and Department of Vermont Health Access staff, and performs other administrative duties as assigned.

Responsibilities

• Use, maintain, and update the customer record management system with accurate and complete Assister and organization information.
• Contact individuals primarily by email, and by phone when needed, to resolve data discrepancies.
• Process consent forms received electronically and via email accurately and in accordance with privacy and security requirements.
• Provide professional and compassionate customer service, communicating with Assisters primarily by email when needed.
• Coordinate and collaborate with the Assister Team and other Department of Vermont Health Access staff as needed.
• Perform other administrative duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed