Administrative Support Assistant 3

State of Iowa•Des Moines - 50319 - Polk County, IA

About The Position

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is seeking an Administrative Support Assistant 3. The division administers the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately owned retailers across Iowa and manages tax documents, payments, and mail while assisting taxpayers with filing requirements and procedures. This position processes incoming and outgoing mail, tax information, payments, and official records. Applicants must live in Iowa. The final candidate will undergo background checks, including criminal history, fingerprint, and Iowa tax filing checks. Employees must be free to travel occasionally, work varied hours, and arrange transportation to and from assigned work areas. Effective July 1, 2025, Department of Revenue staff and their household members will not be able to play Iowa Lottery games.

Requirements

Meet at least one minimum qualification: two years of full-time general office, clerical, data entry/processing, or related work experience; a combined total of two years of education and/or such full-time experience, with 30 semester hours of accredited college coursework equaling one year of experience; or current, continuous State executive branch experience of six months as an Administrative Support Assistant 2 or 18 months as an Administrative Support Assistant 1.
Live within the State of Iowa.
Be free to travel occasionally and work varied hours.
Arrange transportation to and from assigned work areas.
Handle confidential work with tact and discretion.
Maintain and compile records, reports, and supporting documents for information processing and retrieval.
Operate and make minor adjustments to and maintain office machines as required by the assignment.
Demonstrate initiative, effort, attention to detail, and commitment while completing assignments efficiently with minimal supervision.

Nice To Haves

Experience opening high volumes of mail and processing payments.
Experience imaging tax returns, related documents, and payments.
Experience operating OPEX machines.
Ability to adapt to changing priorities throughout the day.

Responsibilities

Open all incoming mail manually.
Operate OPEX imaging equipment.
Enter tax information and payment data accurately and in a timely manner.
Compile and review outgoing correspondence for accuracy.
Record and maintain daily metrics for incoming and outgoing mail.
Perform official record management services for the Department.
Complete assignments efficiently with minimal supervision, demonstrating initiative, effort, attention to detail, and commitment.