Administrative Support Assistant 3

State of Iowa•Des Moines - 50315 - Polk County, IA

About The Position

The Iowa Insurance Division is hiring an Administrative Support Assistant 3 in its Product and Producer Regulation Bureau. The role supports the Producer Licensing and Continuing Education programs by carrying out licensing and administrative tasks, responding to producer questions, and providing reception-area support. Applicants should have strong attention to detail, a customer-focused approach, and the ability to work in a fast-paced environment.

Requirements

Meet at least one minimum qualification: two years of full-time general office, clerical, data entry/processing, or related work experience; a combined two years of education and/or qualifying full-time experience, with 30 semester hours of accredited college or university coursework counting as one year of experience; or current, continuous State of Iowa executive branch employment including six months as an Administrative Support Assistant 2 or 18 months as an Administrative Support Assistant 1.
Within a period after hire determined by the appointing authority, employees may be required to type at least 40 net words per minute, demonstrated by a typing examination.
Strong attention to detail, customer focus, and ability to work in a fast-paced environment.

Responsibilities

Obtain and compile producer application information, review it for licensing appropriateness, and prepare correspondence to producers about their applications.
Assist with administrative duties related to disciplinary action against producers.
Process licensing payments.
Answer producer questions about continuing education database systems, requirements, policies, and procedures.
Answer and direct incoming Division-wide calls and greet customers in the reception area.