Administrative Support Assistant 3

State of Iowa•Spencer - 51301 - Clay County, IA

5d•Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

Requirements

Requires a driver’s license and the ability to travel on occasion.
Proficient use of Microsoft Office programs (Excel, Word, Outlook) and aptitude to learn other computerized systems, including ICAR.
Strong experience with critical thinking skills and executing complex tasks independently.
Strong experience with customer service, including de-escalation of conflictual or adversarial situations.
Strong experience with excellent oral and written communication and report composition.
Strong experience with teamwork, collaboration, and consultation.
Strong experience with managing multiple deadlines.
Strong experience with extreme accuracy in mathematical calculations and timelines.
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
Position requires successful completion of a level 5 criminal background check including FBI fingerprinting.

Responsibilities

Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.
Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
Comprehend and adhere to confidentiality provisions in the Code of Iowa.