Administrative Support Assistant 3

State of Iowa•Des Moines - 50319 - Polk County, IA

8d•Onsite

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Environmental and Local Public Health is seeking an Administrative Support Assistant 3. This position is crucial for maintaining the accuracy, integrity, and reliability of Iowa’s statewide Childhood Lead Poisoning Prevention Surveillance System. The role involves analyzing data, supporting statewide users, resolving system issues, and ensuring compliance with reporting standards and public health requirements, working closely with the Environmental Health Section Supervisor and program partners.

Requirements

Data Entry: 6 months’ experience, 12 semester hours, or a combination of both in the process of entering data into a computerized spreadsheet or database.
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

Responsibilities

Analyze incoming laboratory and provider data for inconsistencies, errors, and missing information.
Review policies related to blood lead testing procedures and electronic lab reporting (ELR); provide recommendations to the Environmental Health Section Supervisor.
Coordinate with Information Management to monitor and resolve ELR and HHLPSS database issues.
Investigate problem areas, assist with resolving data processing concerns, and make needed database updates.
Maintain HHLPSS data integrity through communication with providers, laboratories, and local public health contractors to address data accuracy issues.
Provide data extracts to CDC as required.
Serve as the primary point of contact for statewide HHLPSS database users, providing technical support and troubleshooting system issues.
Process access requests, maintain documentation, and update user management records.
Create, update, and maintain technical reference materials and user instructions.
Provide administrative and technical assistance to State-owned Lead Care II users.
Offer consultation and support to local childhood lead poisoning prevention programs (CLPPPs) to enhance understanding and use of HHLPSS.
Ensure local program coordinators are informed of high blood lead level results under their jurisdiction and verify follow-up actions.
Review and manage program alerts, incoming faxes, and calls to the Childhood Lead Program’s 800 number.
Mail educational materials to families with elevated blood lead results.
Support regular review and refinement of program policies, regulations, educational resources, website content, and procedures for onboarding new reporting locations.
Assist with reorganizing local CLPPPs when needed.
Prepare technical reports and present recommendations to the Environmental Health Section Supervisor regarding HHLPSS operations and data-related program decisions.