Administrative Supervisor

American Addiction Centers•Libertyville, IL

2d•Onsite

About The Position

This position leads a team in a very high volume, fast-paced multidisciplinary behavioral health clinic. The Supervisor must be an expert in the de-escalation of difficult patients and be able to train and model these strategies for physicians, therapists, trainees and support staff. Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks is also important. The role involves actively engaging and working towards achieving goals for AQC primary care, visit closure for service to orders, and patient experience.

Requirements

Associates Degree in business administration, healthcare administration or related field AND 2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience and 3-5 years of supervisory experience.
Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
Strong interpersonal and communication skills.
Strong analytical, organizational and problem solving skills.
Strong customer service skills.
Strong electronic billing skills.
Demonstrates commitment to patient focused care.
Demonstrates positive, effective leadership in problem solving in the context of a work environment characterized by external forces which produce constant internal change.
Ability to work flexibly in a fast paced environment with established time constraints and in difficult situations.
Must be able to respond to urgent need for consultation 24 hours/day, 7 days/week.
Ability to travel to other Advocate sites and external facilities in order to attend meetings.
Ability to work under time constraints and stressful situations.

Nice To Haves

Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks.

Responsibilities

Supervises Clinical Support Staff, including hiring, training, directing, performance reviews, guidance, evaluation, supervision, and corrective actions.
Develops schedules for support staff to ensure coverage 6 days a week.
Evaluates support staff productivity and assures efficiency.
Leads support staff meetings for team building and problem solving, and provides leadership for support staff at annual events.
Assigns and oversees special projects performed by support staff.
Oversees daily aspects of office functioning: space allocation, supply chain, phone assignments, equipment functioning.
Monitors day-to-day activities, level of service, and technical performance of support staff, creating scripts and procedures, assessing performance, identifying improvements, providing feedback, and developing plans for professional growth.
Coordinates physician and therapist scheduling to optimize revenue.
Establishes and monitors protocols for support staff on the completion of administrative office operations.
Collaborates with BHS Leadership to establish policies and procedures, discuss and resolve issues, and implement process improvements.
Teaches annual formal classes on the use of EMR to master-level externs (about 50 students).
Provides formal training on the use of EMR to BHS new associates and medical residents.
Provides on-going consultation to staff and externs, assists in problem-solving, and offers additional communication and training as needed.
Creates and refreshes training materials on the use of EMR.
Monitors billing batch errors to ensure appropriate disposition prior to month-end billing deadlines.
Assists with installation and upgrades to the practice management software.
Leads testing for administrative sections of the system and is responsible for aggregating defects to be sent onto the applicable vendor; tracks problems through resolution and participates in the development of user acceptance test plans.
Supervises change efforts with support staff for new technologies that are integrated with the EMR: ICD-10 and DSM-5, e-Prescribe, AppXtender, insurance portals, etc.
Updates billing related tables (procedure codes, fee-matrix, procedure groups, etc.) as necessary.
Monitors payroll for all hourly and administrative employees.
Checks and approves Advocate Works for 20+ employees.
Manages holiday schedule in collaboration with management.
Ensures all necessary materials are appropriately displayed and staff is knowledgeable about locations of safety tools.
Participates in hospital committees and meetings to discuss and resolve safety issues.
Assumes responsibility for ensuring that issues with the Environment of Care are resolved by the appropriate department/vendor.
Acts as the Department Safety Liaison; attends safety and security committee meetings.
Leads accreditation, licensure and certification efforts in Environment of Care and Life Safety.
Monitors BHS space and electronic environment to ensure safety.
Monitors BHS Safety Issues log and takes action to address newly-reported problems and near-misses.
Trains administrative staff on safety protocols.
Maintains accurate and up-to-date HR files on staff and students.
Serves as the primary liaison to HR Direct.
Represents HR compliance at BHS audits and surveys.
Assures clinicians' and psychiatrists' license management.
Supervises timely paneling of BHS staff with insurers.
Oversees malpractice insurances for BHS clinical staff.
Initiates and supervises PHI files archives, ensuring appropriate documentation is stored and archived as required by regulatory agencies.
Supervises chart keeping.
Serves as a liaison to medical records and releases of information.