Administrative & Student Support Specialist

The University of Akron•Akron, OH

1d•Onsite

About The Position

Assist the Department Chair or School Director in coordinating the department’s day-to-day academic operations and programs while providing advanced administrative support. Serve as an informational resource for faculty, staff, and students by answering inquiries, providing information, and resolving problems. The position supports academic processes, departmental administration and business operations, personnel matters, and the functional guidance of administrative staff and students. All work performed as a University of Akron employee is expected to be performed in Ohio. Offers are contingent upon credential verification and satisfactory completion of a criminal background check; some positions may also require a credit investigation and pre-employment driving-record search.

Requirements

At least 4 years of experience in office or clerical procedures.
At least 18 months of education or training beyond high school.
Advanced computer knowledge related to word processing, spreadsheet, and database software packages.
Ability to use and retrieve information from databases to perform daily job duties.
Ability to coordinate programs, work in a fast-paced environment, and use new technology.
Strong interpersonal, problem-solving, and research skills.
Ability to maintain and monitor budgets.
Effective verbal and written communication skills.

Nice To Haves

Two years of experience in higher education or a similar environment is preferred.
Working knowledge of, or ability to learn, web content management software, an enterprise resource planning system, and other systems or applications used within the department.

Responsibilities

Provide advice, counsel, and information about departmental academic activities to students, faculty, and staff.
Assist with graduate and undergraduate admission, registration, financial aid, and scholarship processes, including application and credential review, registration, course evaluations, transfer coursework and degree completion, and scholarship processing and monitoring.
Assist with course and classroom scheduling and enrollment.
Analyze, maintain, and monitor confidential academic paperwork, records, and databases; prepare reports to support decision-making and distribution.
Assist in coordinating department-hosted student programs and events.
Provide administrative support to the Department Chair or School Director, including maintaining calendars, preparing and proofreading documents, maintaining paper and electronic filing systems and databases, coordinating travel, and coordinating projects.
May assist with the departmental website.
Support daily departmental business, including monitoring department and program budgets; maintaining equipment, service, and supply inventories; administering purchasing activities; and authorizing limited expenditures.
Assist with employment processes and maintain departmental personnel records, including position searches and personnel matters such as appointments and changes, faculty load reporting, part-time faculty reasonable assurance memos, Personnel Action Forms, and student employment processes.
Assist with department events and conferences and make travel arrangements as needed.
May serve as building coordinator and work with PFOC and locking systems as needed.
Oversee department administrative staff and students by providing functional guidance to support smooth workflow.
Provide guidance in creating and revising departmental policies and procedures.
Perform other job-related duties as needed by the Department Chair or School Director.