Administrative Specialist

Clarity Counseling Center•Wilmington, NC

3h•$16 - $17

About The Position

Thank you for your interest in Clarity Counseling Center! You’re awesome! We think you could be a great candidate to join our team. Job Description Calling all customer service superstars and sales people in disguise! If you live in Wilmington, NC and are looking to join the most incredible group of humans, Clarity Counseling Center is on the hunt for an amazing administrative specialist! This person will ooze initiative, be a stickler for the details, and be an essential part of a rapidly expanding and growing business. Must be generally amazing, hungry, humble, and smart (people smart). If you thrive in a dynamic fast paced environment and are fueled by helping individuals connect to the care they need- this job may be for you. At Clarity we lead with gratitude and appreciation, value fun, and take care of our team. We provide top of market pay and offer competitive benefits and fun perks. If there’s anyone else who would be interested, or you think we should meet please feel free to forward this listing or give them our contact information. Thank you, Karin, Molly, + the Clarity Team Hours: 8:45am - 5:00pm: Monday- Friday.

Requirements

Administrative Specialist Requirements:
Associate’s Degree preferred
Minimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferred
Prior operations as well as group practice environment experience
If remote, must have a dedicated workspace free from any distractions during expected work hours.
Expected Skills:
Confidentiality and a strong work ethic
Outstanding customer service point-of-view
Strong organizational skills and attention to detail
Emotional maturity, natural collaboration
Positive attitude and sense of humor
Enhanced problem-solving skills and initiative in addressing administrative challenges.
Growth-minded
Excellent verbal and written communication skills
Experience with CPT codes and EHR systems
Experience with accounts receivable
Physical Requirements:
Manual dexterity to operate office equipment
May require long periods of sitting and standing
Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person

Responsibilities

Maintain Alignment with Clarity Core Values, a collaborative attitude, approachability, excellent communication skills, and a willingness to change to ensure continuous improvement.
Follow and uphold all center policies and procedures.
Provide out of this world customer service.
Maintain Top KPIS: Schedules full and clients happy!
Conversions: Skillfully convert intake calls and leads. Become sales people in disguise.
Fill cancellations
Scheduling
Customer Service
Return client communications within 24 hours.
Liaison with clinicians, billing, and leadership to keep the trains running smoothly.
Assume responsibility for maintenance of office site & equipment.
Keep inventory of supplies.
Keep office space tidy and clean.
Regular and reliable attendance and timely arrival to work is required.
Attend mandatory staff meetings and training
Create and write SOPs.
Other duties as may be assigned.

Benefits

Health, Dental, Vision, Life
Paid Birthday Day Off!
12 Paid Holidays
Short Term Disability
401k Employer Match
Redeem Tacos for rewards program
Be the backbone of an incredible high performing team
Interact with the coolest clients ever
Become a client-therapist matchmaking specialist.
Be a Culture Leader in a culture focused environment - help build a place you love to work.
Celebrate and be celebrated - tacos, birthdays, and clar-aversaries, oh my!
Get connected to your team- clarity offers plenty of team events, virtual coffee, and trivia!
Tacos
Get and give continuous kind brave feedback and contribute innovative better ideas.
Opportunities to work on special projects.