Administrative Specialist

PJI Law•Richmond, VA

6d•$44,000 - $48,000•Onsite

About The Position

PJI Law, PLC, a boutique, service-focused, and fast-growing Virginia law firm, has a new full-time opportunity for an Administrative Specialist in its Richmond location. The position is as challenging as it is rewarding, and is ideal for a go-getter with a strong work ethic who is looking for a position in which to grow. Training will be provided, and experience in the legal field is not required. As the “first impression” at our firm, you would play a pivotal role in ensuring a positive and welcoming experience for our clients, guests, and team members. You will also be responsible for a variety of receptionist duties, office operations tasks, and client-facing legal support responsibilities. The successful candidate would have experience in customer service in a client-facing role, with a focus on client satisfaction and the creation of exceptional client experiences. This is an excellent opportunity to be part of a dynamic team and a forward-thinking organization in the legal industry.

Requirements

Experience in customer service in a client-facing role, with a focus on client satisfaction and the creation of exceptional client experiences.
Positive, energetic, and friendly (bubbly is a plus).
Enjoys talking to people.
Possesses a natural inclination to want to help anyone they’re talking to.
Ability to treat a client on late Friday afternoon with the same spirit, care, and attention as a client on Tuesday morning.
Ability to handle being on the phone with a vendor while a client walks into the office for an appointment, all while an attorney requires your help with a time-sensitive filing, without losing a positive attitude.
Thick-skinned and ability to deal with the occasional difficult situation with grace and professionalism.
Ability to multitask, be flexible, think on your feet, adapt to change and to changing priorities, and make decisions based on good common sense.
Excellent communication skills and ability to genuinely connect with people.
Excellent organizational skills and ability to closely follow established policies and procedures.
Strong attention to detail, including impeccable spelling and grammar.
Proficiency in the use of Google Workspace, Microsoft Word, and Excel.
Ability to learn new software and technology.
Ability to go the entire workday without checking Facebook/Instagram/etc.
Must have a car, as it will sometimes be needed for job-related duties.

Nice To Haves

Experience in the legal field is not required.

Responsibilities

Warmly greet clients, guests, and team members.
Make clients and guests comfortable, offering beverages.
Create an excellent client experience consistent with the firm’s mission
Collect payments made at reception.
Receive, sort, and direct mail and deliveries.
Maintain a clean reception area and conference rooms.
Clean the break rooms daily and restock supplies, food, and beverages.
Prepare for and conduct Estate Planning Signing Ceremonies or serve as a witness.
Perform general office duties such as preparing and sending documents, letters, and emails, photocopying and scanning documents, and scheduling meetings.
Assist with the maintenance of office facilities and equipment.
Assist with the coordination of various events and celebrations.
Support all of the firm’s other positions as necessary, and to serve as backup for other team members when appropriate.
Establish relationships with clients and keep an ear out for any life events for which we should share our congratulations or condolences.
Play a large role in ensuring that our clients are happy and have a fantastic experience with our firm.