Administrative Specialist (Aiken)

State of South Carolina•Aiken County, SC

9d•Onsite

About The Position

The Administrative Specialist provides administrative support at the Aiken-Barnwell Mental Health Center (ABMHC), part of the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) Office of Mental Health. The position is based at 1135 Gregg Hwy, Aiken, South Carolina, and works under general supervision. The role supports clinic operations and patient care by managing schedules and appointments, assisting patients during check-in, handling records and payments, and communicating with patients and staff. The position requires adherence to HIPAA, agency and state policies, and applicable federal and state regulations, quality assurance standards, and CARF requirements. Employees may travel between ABMHC/BHDD clinics and locations, must have dependable transportation and a valid driver's license, and must be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) certification. This is an essential position and may require callback during crises, disasters, or emergencies.

Requirements

High school diploma and two years of clerical experience; or an associate degree in secretarial science or a related field; or three years of clerical experience.
Ability to lift 10 pounds.
Ability to operate a state vehicle.
Knowledge of general office management procedures.
Ability to use computer software, agency operating systems, and electronic health records.
Knowledge of laws, regulations, and policies relevant to the agency.
Ability to schedule appointments and use insurance portals to verify insurance.
Ability to communicate effectively with the public and stakeholders.
Ability to problem-solve effectively and make sound decisions.
Valid driver's license and dependable, reliable transportation.
Ability to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) certification.
Ability to follow BHDD and Center policies and procedures, as well as state policies, procedures, and regulations.

Nice To Haves

Bilingual ability in English and Spanish or another language.

Responsibilities

Monitor assigned clinical and medical staff schedules to maximize patient-care hours.
Proactively fill cancelled appointments to maintain productivity.
Support systems that meet established patient access requirements.
Take patients’ vital signs for telehealth physicians and document them for medical staff.
Collect patient payments and follow DOFS policies and procedures.
Perform other administrative duties supporting clinic and agency operations.
Greet patients, respond promptly to their needs, and provide customer service in person and over the phone.
Update patient demographic information during check-in.
Communicate professionally with staff and patients.
Follow HIPAA guidelines.
Enter and import fiscal, demographic, and insurance information into patient records accurately.
Complete documentation correctly and promptly in accordance with federal and state regulations, quality assurance standards, and CARF requirements.
Participate in supervision sessions, trainings, and agency meetings.
Comply with Corporate Compliance and Risk Management policies and plans.
Schedule appointments and use insurance portals to verify coverage.
Travel between ABMHC/BHDD clinics and locations as needed and respond to callback during crises, disasters, or emergencies.

Benefits

Health insurance for employees, spouses, and children.
Dental insurance for employees, spouses, and children.
Vision insurance for employees, spouses, and children.
Long-term disability insurance for employees, spouses, and children.
Life insurance for employees, spouses, and children.
15 days of annual (vacation) leave per year.
15 days of sick leave per year.
13 paid holidays.
Paid parental leave.
S.C. Deferred Compensation Program.
Choice of State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one listed plan is required for FTE employees.