Administrative Specialist

Morrison Child and Family Services•Gresham, OR

7d•Onsite

About The Position

The Administrative Specialist is responsible for performing multifaceted general administrative supports for Outpatient Clinic(s). Morrison Child and Family Services is a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care: Nonviolence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, and Growth and Change.

Requirements

A high school diploma or equivalent is required.
1 year consecutive office experience.
Intermediate level computer capabilities in use of data bases, web-based environments, word processing, email and spreadsheets.
Communicate clearly and effectively orally and in writing in English
Interpret information, utilize critical thinking and explain concepts to others.
Maintain effective working relationships with agency employees at all levels and the general public
Adapts to constant changing circumstances while maintaining professionalism; engages in continuous learning and builds knowledge, skills and abilities while addressing new challenges.
Team building and collaborative skills.
Pass a DHS criminal history background
Meets agency driving requirements
CPR and Standard First Aid Certification within 30 days of hire and keep current.

Nice To Haves

Bilingual abilities, including the ability to speak, read, write, and translate documents in Spanish. Must clear a language proficiency test.
Knowledge of non-profit
Knowledge of electronic health records
If bilingual, must pass language proficiency testing

Responsibilities

Assists with daily administrative operations of the clinic including but not limited to: opening and/or closing the clinic; scheduling clients; making reminder calls; performs verification checks of client eligibility of insurance and authorization for services; checking in clients/families/visitors and directing them to the waiting area or meeting room; informing staff of client/visitors’ arrivals or cancellations; maintains an orderly and neat waiting area/lobby; monitors clients and families who may have emotional and/or behavioral challenges in the waiting area/lobby; addressing, redirecting and/or problem solving with upset, angry, delayed, severely traumatized, emotionally and/or behaviorally challenged clients and families; engages difficult clients in activities; communicates concerning behaviors with assigned therapist; assists with medical transport.
Assists with administrative operations of client information including but not limited to: processing and entering client intake documentation; ensuring data entry in client electronic heath records (EHR) is accurate; client records are scanned into the accurate EHR section; client EHR is maintained and ready for appointments; maintain any existing client paper files; maintain chart area to ensure files are secure, organized, and accessible; ensuring pertinent ongoing forms and documentation is scanned and uploaded correctly into the client’s EHR; process records requests and subpoenas; archive paper files and maintain closed file database for stage facility; order charts from storage facility; assist with opening and closing client’s EHR.
Perform administration functions including but not limited to: filing; photocopying; scanning; typing; faxing; data entry in multiple databases; recordkeeping; opening, sorting and distributing mail; answering multi-lined phones, screening incoming calls; checking voicemail; transferring calls; emailing; greeting visitors and answering questions; setting up and managing spreadsheets and databases; assisting with general word processing of letters, forms, reports, etc.; responds to commonly-asked questions or directs individuals to the necessary person.
Provides administrative support to clinical staff; provides coverage for other support staff as requested by supervisor; creates a positive team environment.
Participates in assigned staff meetings, other meetings and committees.
Performs other related duties as required and assigned.
Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.