Administrative Specialist

Tufts Medicine Behavioral Health Hospital•Malden, MA

About The Position

Plan, direct or coordinate the administrative and/or operational services of the facility. This role involves providing advanced administrative support for a department or facility, serving as a visible resource for the facility, and handling confidential information. The position also includes developing policies and procedures for the administrative department and attending staff meetings to take notes and prepare minutes.

Requirements

High school diploma or equivalent required.
Two plus years’ administrative experience required.
Knowledge of administrative and clerical procedures and systems such as managing files and records.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide administrative supervision, guidance and feedback to clerical and/or receptionist staff to facilitate smooth operations of the facility while maintaining appropriate coverage, scheduling and training.
Evaluate workflow and reallocate resources and/or redesign processes to meet office needs and high level of customer service.
Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Provide advanced level administrative support for a department or facility.
Oversee and evaluate office automation and information technology needs, as directed.
Serve in a highly visible capacity as resource for facility, including frequent interactions with internal and external customers.
Assist in monitoring professional staff credentialing process, including collection of documentation, verification of credentials and licenses, as directed.
Develop policies and procedures for the administrative department.
Attend staff meeting, take notes and prepare minutes.
Handle confidential and sensitive information.
Perform other functions and tasks as assigned.