Administrative Specialist II-61008570

State of South Carolina•Charleston County, SC

1d•Onsite

About The Position

The Administrative Specialist II is headquartered at the Mt. Pleasant Health Department in Charleston County and works under the direct supervision of the Preventive Health/Immunizations Team Lead and/or Administrative Manager. The position performs varied administrative duties for a multi-program clinic, including direct interaction with clients and staff, and independently carries out advanced medical records duties. The role uses knowledge of program operations and information processing to help maintain accurate, comprehensive medical records and support clinic services. The position provides front-desk and clinic operations support, conducts financial assessments and eligibility determinations, assists clients during intake and check-out, maintains information across agency systems, and performs administrative tasks. It upholds confidentiality and agency service standards, participates in preparedness activities, and may respond to public health emergencies or other priority events as assigned. Required travel may be requested, and emergency assignments may occur outside normal work hours.

Requirements

High school diploma; related clerical experience may be substituted for a high school diploma.
Any equivalent combination of education and/or experience demonstrating the required knowledge, skills, and abilities may be considered, subject to approval by the SCDPH Chief Human Resources Officer or delegate.
Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.
Applicants indicating college credit or degrees may upload an unofficial transcript with the application; an official, certified transcript or diploma is required before hiring.

Responsibilities

Greet clients, answer telephone calls, schedule appointments in SCWIC and the EHR system, respond to client inquiries, and provide front-desk support.
Manage paper and electronic medical records in accordance with agency policy, maintaining accuracy, compliance, and confidentiality.
Support daily clinic operations and contribute to maintaining a safe environment.
Conduct financial assessments to determine eligibility under program guidelines and the Patient Billing Administration Manual.
Verify healthcare coverage using the HDX database and follow petty cash, change fund, and patient billing policies.
Assist clients with Medicaid applications when indicated by financial findings.
Meet, interview, and assist clients during intake and check-out in accordance with program policies and procedures.
Process client information accurately, complete required documentation, and update client profiles in SCWIC, SIMON, EHR, and AppXtender.
Maintain client confidentiality and privacy, provide professional customer service, and collaborate with team members to support effective service delivery and a positive work environment.
Complete and submit required documentation, including PCAS, SCEIS entries, leave requests, and training requests.
Participate in required and optional training, attend team meetings, and contribute to team goals, discussions, and initiatives.
Participate in preparedness training, planning activities, and drills; respond to public health emergencies, outbreaks, and other priority events as assigned.
Provide support for Potassium Iodide activities and distribution.
Perform other related duties and special projects as assigned, including travel if requested, and respond as directed during emergencies that may occur outside normal work hours.

Benefits

15 days of annual (vacation) leave per year
15 days of sick leave per year
13 paid holidays
Paid parental leave
Health insurance
Dental insurance
Vision insurance
Long-term disability insurance
Life insurance for employees, spouses, and children
South Carolina Deferred Compensation Program
Choice of State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one is required for full-time employees