Administrative Specialist II

Washington County • Hillsboro, OR

9d • $26 - $31

About The Position

The Juvenile Department is seeking an Administrative Specialist II for its Conciliation Team. The role supports the team’s daily administrative work as directed by the State of Oregon Courts and as required for the Family Law Education Program and mediation services under Oregon Revised Statutes. The team includes a supervisor, two conciliation counselors, and an Administrative Specialist II.

The position schedules clients, manages frequent direct client contact, collaborates on an ongoing file-digitization project, supports development of the client database, and ensures timely, detailed communication with the court. It calls for tactful, empathetic client service in high-conflict divorce and child-custody situations, strong organization and communication, advanced computer and database skills, and the ability to handle shifting priorities and challenging circumstances while maintaining professional boundaries.

Conciliation Services provides court-ordered and voluntary mediation, couples and co-parent counseling, and high-conflict co-parent education to help parents work toward resolutions in divorce or custody disputes involving children. The position requires a high school diploma or equivalent and three years of progressively responsible administrative or clerical support experience. Applicable certifications, including Microsoft Office Specialist (MOS), may substitute for up to one year of the experience requirement. A comprehensive criminal background check is required.

Requirements

• High school diploma or equivalent.
• Three years of progressively responsible experience providing administrative or clerical support; Microsoft Office Specialist (MOS) or other applicable certifications may substitute for up to one year of this experience requirement.
• Must pass a comprehensive criminal background check.
• Experience in client-facing services and ability to engage effectively with clients in high-conflict divorce and child-custody situations.
• Highly proficient computer user with advanced technical skills, including database management expertise.
• Ability to use active listening and respond with empathy and patience in high-stress or emotionally charged circumstances.
• Clear communication, collaboration, and strong organizational skills.
• Responsiveness, proactive engagement, ability to shift priorities and manage multiple tasks simultaneously, and sound independent judgment.
• Ability to maintain professional and departmental boundaries in high-pressure or challenging situations.

Nice To Haves

• Spanish/English bilingual skills are preferred but not required.

Responsibilities

• Schedule clients.
• Manage a high volume of direct client contact.
• Collaborate with the team on an ongoing file-digitization project.
• Manage development of the client database.
• Ensure timely and detailed communication with the court.
• Carry out daily administrative work as directed by the State of Oregon Courts and in support of the Family Law Education Program and mediation services required by Oregon Revised Statutes.

Benefits

• Award-winning benefits and wellness program.
• Employee development opportunities.
• Bilingual pay for designated bilingual positions after passing the applicable language proficiency assessment: five percent of base pay, exclusive of other incentive pay, or $75 per pay period, whichever is greater.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED