Administrative Specialist II

Washington County, Oregon • Hillsboro, OR

4d

About The Position

Washington County’s Juvenile Department is seeking an Administrative Specialist II to support its Conciliation Services Team. The position carries out daily administrative work as directed by the State of Oregon Courts and supports the Family Law Education Program and mediation services required by Oregon law. The team includes a supervisor, two Conciliation Counselors, and an Administrative Specialist II.

The role schedules clients, handles a high volume of direct client contact, collaborates on an ongoing file-digitization project, helps develop and manage the client database, and ensures timely, detailed communication with the court. It calls for effective, empathetic engagement with clients in high-conflict divorce and child-custody situations, strong technical and database skills, organization, flexibility, sound independent judgment, and the ability to maintain professional boundaries under pressure. Spanish/English bilingual skills are preferred but not required.

Conciliation Services provides court-ordered and voluntary mediation, couples and co-parent counseling, and high-conflict co-parent education to help parents work toward resolving divorce or custody disputes involving children. Washington County’s Juvenile Department works with families, schools, law enforcement, and community partners to support youth and families, while honoring victims’ rights and interests. The County describes its workplace as committed to innovation, collaboration, work-life harmony, employee development, and community service.

Requirements

• High school diploma or equivalent.
• Three years of progressively responsible experience providing administrative or clerical support.
• Must pass a comprehensive criminal background check.
• Ability to communicate clearly, collaborate as a team member, and stay organized.
• Ability to shift priorities, manage multiple tasks simultaneously, and exercise sound independent judgment.
• Ability to use active listening and respond with empathy and patience in high-stress or emotionally charged circumstances.
• Ability to maintain professional and departmental boundaries during challenging situations.

Nice To Haves

• Spanish/English bilingual skills.
• High proficiency with computers and advanced technical skills, including database management.
• Microsoft Office Specialist (MOS) or other applicable certifications, which may substitute for up to one year of the experience requirement.

Responsibilities

• Carry out daily administrative work for the Conciliation Services Team as directed by the State of Oregon Courts.
• Support the Family Law Education Program and mediation services as required by Oregon Revised Statutes.
• Schedule clients and manage a high volume of direct client contact.
• Collaborate with the team on an ongoing file-digitization project.
• Manage the development of the client database.
• Ensure timely and detailed communication with the court.
• Engage effectively with clients in high-conflict divorce and child-custody situations.
• Maintain professional and departmental boundaries in high-pressure or challenging situations.

Benefits

• Award-winning benefits and wellness program.
• Bilingual pay for designated bilingual positions after successfully passing the applicable language proficiency assessment: 5% of base pay, exclusive of other incentive pay, or $75 per pay period, whichever is greater.
• Employee development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED