Administrative Specialist II / Adult Clinic Services (Columbia Area)
About The Position
The Administrative Specialist II works under direct supervision at the South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Mental Health, Columbia Area Mental Health Center, Adult Clinic Services. The role performs advanced administrative and clerical duties critical to the operation of Adult Clinic Services within a large mental health center. The position applies policies to varied tasks that significantly affect unit operations and makes independent decisions concerning the unit’s daily operation. The employee supports patients and staff with appointment coordination, correspondence, records and release forms, patient financial information, fees, and insurance and demographic updates. The position requires compliance with the Office of Mental Health Compliance Plan and applicable legal responsibilities and requirements. Employees should communicate effectively, stay organized, provide compassionate customer service, exercise sound judgment and initiative, and work flexibly with patients experiencing acute or chronic mental illness and complex or co-occurring disorders.
Requirements
- High school diploma; related clerical experience may be substituted for the diploma.
- Strong written and verbal communication skills.
- Organization and ability to work with reports and data.
- Strong customer-service orientation when working with patients, including an engaging, compassionate, and positive attitude.
- Sound judgment and initiative in performing daily responsibilities.
- Flexibility and ability to work with patients with acute to chronic mental illness and complex or co-occurring disorders.
Nice To Haves
- High school diploma and two years of clerical experience, an associate degree in secretarial science or a related field, or three years of clerical experience.
- Prior experience working with patients with persistent mental illness.
- Bilingual ability in English and Spanish or another language.
Responsibilities
- Receive and screen telephone calls and greet patients arriving for appointments.
- Notify staff of patient arrivals using Avatar and Teams.
- Schedule patient and staff appointments, make changes as needed, and reschedule appointments when a staff member is unavailable.
- Initiate correspondence for patients as needed.
- Assist staff and patients with completing release forms; fax forms to hospitals, clinics, CAMHC programs, OMH facilities, and other providers; track requested documentation; and import received documentation.
- Maintain annual updates and financial information for patients assigned to Adult Clinic Services, ensuring information is scanned to patient charts and submitted to the business office promptly.
- Assist with fee collection and ensure documentation submitted to the business office is accurate and complies with CAMHC and OMH policies and procedures.
- Assist with collecting patient insurance information and updating patient demographics in patient charts.
- Comply with the Office of Mental Health Compliance Plan and all applicable legal responsibilities and requirements.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance for employees, spouses, and children
- 15 days of annual (vacation) leave per year
- 15 days of sick leave per year
- 13 paid holidays
- Paid parental leave
- S.C. Deferred Compensation Program
- Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one listed plan is required for FTE employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
