Administrative Specialist II - Adult Services (Lexington)
About The Position
The Administrative Specialist II provides advanced administrative and clerical support for the SC Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Mental Health, at the Lexington County Community Mental Health Center in Lexington, South Carolina. The role independently performs varied clerical, secretarial, data-entry, and medical-records duties that are important to the operation of the unit, applying established policies and making independent decisions concerning daily unit operations. The position supports patients, visitors, and staff by screening calls, greeting customers, providing instructions, communicating patient arrivals, and scheduling appointments. It maintains medical records and patient information, supports fee collection, and follows applicable agency policies, healthcare regulations, and CARF standards. The employee may assist at satellite offices or clinics and must be able to work at any assigned office as needed. The position is considered essential and may require callback during crises, disasters, or emergencies.
Requirements
- High school diploma and two years of clerical experience; related clerical experience may be substituted for a high school diploma.
- Alternatively, an associate degree in secretarial science or another related field, or three years of clerical experience.
- Ability to work at any assigned office as needed.
- After hire, customer service experience, phone reception, filing, time management, and basic knowledge of Microsoft Windows are required.
- Ability to interact professionally with patients and staff at all levels.
- Flexibility, teamwork, and excellent internal and external customer service.
Nice To Haves
- Bilingual ability in English and Spanish or another language.
Responsibilities
- Receive and screen telephone calls; greet customers professionally, provide appropriate instructions, and address immediate customer needs.
- Notify staff of patient arrivals through the EHR or Teams.
- Schedule patient and staff appointments and make changes as needed.
- Process routine matters within established policies, procedures, and guidelines.
- Manage assigned medical records in compliance with local, state, and federal guidelines.
- Update patient information, including financial information, addresses, and telephone numbers, when changes are reported.
- Scan and import patient information accurately, including insurance and patient income documents.
- Assist in satellite offices and/or clinics as needed.
- Collect patient fees and verify daily fee collections while following BHDD cash policies.
- Follow applicable corporate compliance policies, regulations, statutes, and laws governing healthcare provision.
- Complete required annual training, including Safety, MAPS, and clinical trainings.
- Adhere to CARF standards and BHDD Center policies and procedures.
- Work at any assigned office as needed and respond to callback during crises, disasters, or emergencies.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 15 days of annual (vacation) leave per year
- 15 days of sick leave per year
- 13 paid holidays
- Paid parental leave
- S.C. Deferred Compensation Program available
- Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one listed plan is required for FTE employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
