Women, Infants, and Children (Administrative Specialist II)-61009537

State of South Carolina • Anderson County, SC

5d • Hybrid

About The Position

Under direct supervision, utilizing the agency values of Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence and Advancing Equity performs Women, Infants and Children (WIC) client administrative support duties WIC Clinics. Implements and adheres to agency/program policies and procedures for efficient service delivery. Maintains strict confidentiality and upholds all agency privacy practices. Performs all administrative duties required to provide Women, Infants, and Children (WIC) services to participants. This includes, but is not limited to: Utilizing SCWIC computer system and Medicaid Web system, conducting eligibility interviews and requirements, interview of economic unit and proof (ID, residency and income) review and documentation, and application processing standards. Motor Voter offered at initial or subsequent certification. Informs and educates clients on program policies and procedures. Completes outgoing transfers. Completes WIC services in accordance to WIC policy and procedures. Performs all administrative duties required to issue eWIC cards and Farmer's Market coupon booklets. Assures for accuracy of enabling eWIC cards. Educate participant on downloading the WIC Mobile App. Assists participants with pinning their eWIC cards, redemption of food instruments, use of WIC ID Card and WIC Food Guide. Maintains WIC program security per policy and procedures. Completes and maintains required WIC reports and handles returned mail correspondence and reminder letters or phone calls. Maintains current knowledge of electronic records in accordance with program/region and Comprehensive Health Records User's Manual Policies and Procedures, to include documentation, confidentiality, and retention, archiving and filing according to program guidelines. Complies with agency and program records management requirements. Assist in maintaining the Non-Participation/ Eligible for Benefits Report15- Day Notice Report, mailing reminder letters and/or reminder phone calls and returned mail correspondence. Provides quality customer service in a culturally competent manner in face-to-face and/or telephone encounters. Maintains confidentiality following all HIPAA policies and procedures. Assists with outreach activities to promote the WIC program to potential participants Documents client level data to include race/ethnicity during the interview. Follows customer service, cultural competence guidelines, as well as established clinic procedures as appropriate. Ensures customers receive qualified interpretation and translation. Adherence to Civil Rights/Non-Discrimination policies. Participates in disaster preparedness and response as outlined by the DPH regional/county plan, during hazardous weather, or declaration of emergency. In the event of a declared emergency employee is subject to duty and or on call on a 24 hour basis for deployment in the state. Completes other duties as assigned related to the position.

Requirements

• High school diploma or GED.
• One (1) year of related clerical experience OR any amount of SCDHEC/SCDPH work experience.
• An Associate's Degree in a Secretarial Science/related field and one (1) year clerical office experience.
• A Bachelor's Degree or higher with no clerical office experience.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered.
• Ability to utilize SCWIC computer system and Medicaid Web system.
• Knowledge of eligibility interview and requirements, including review of economic unit and proof of ID, residency, and income.
• Understanding of application processing standards.
• Familiarity with eWIC card issuance and Farmer's Market coupon booklets.
• Knowledge of WIC program security and reporting requirements.
• Proficiency in maintaining electronic records and adhering to documentation, confidentiality, retention, archiving, and filing guidelines.
• Ability to provide quality customer service in a culturally competent manner.
• Understanding of HIPAA policies and procedures.
• Ability to assist with outreach activities.
• Skill in documenting client level data, including race/ethnicity.
• Adherence to Civil Rights/Non-Discrimination policies.
• Willingness to participate in disaster preparedness and response.

Nice To Haves

• Related clerical experience may be substituted for a high school diploma.

Responsibilities

• Performs Women, Infants and Children (WIC) client administrative support duties.
• Implements and adheres to agency/program policies and procedures.
• Maintains strict confidentiality and upholds all agency privacy practices.
• Utilizes SCWIC computer system and Medicaid Web system.
• Conducts eligibility interviews and requirements, including review of economic unit and proof of ID, residency, and income.
• Processes applications and performs Motor Voter registration if applicable.
• Informs and educates clients on program policies and procedures.
• Completes outgoing transfers and WIC services according to WIC policy.
• Issues eWIC cards and Farmer's Market coupon booklets, ensuring accuracy.
• Educates participants on downloading the WIC Mobile App and using eWIC cards.
• Assists participants with eWIC card pinning, food instrument redemption, WIC ID Card, and WIC Food Guide.
• Maintains WIC program security per policy and procedures.
• Completes and maintains required WIC reports.
• Handles returned mail correspondence and reminder letters or phone calls.
• Maintains current knowledge of electronic records, documentation, confidentiality, retention, archiving, and filing.
• Complies with agency and program records management requirements.
• Assists in maintaining the Non-Participation/Eligible for Benefits Report and 15-Day Notice Report.
• Provides quality customer service in a culturally competent manner.
• Maintains confidentiality following all HIPAA policies and procedures.
• Assists with outreach activities to promote the WIC program.
• Documents client level data, including race/ethnicity.
• Ensures customers receive qualified interpretation and translation.
• Adheres to Civil Rights/Non-Discrimination policies.
• Participates in disaster preparedness and response as outlined by the DPH regional/county plan.
• Completes other duties as assigned.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED