ADMINISTRATIVE SPECIALIST I

Morrison County•Little Falls, MN

3d•$21 - $29•Onsite

About The Position

This position performs administrative duties, manages, and maintains files, delivers quality customer service to the public, works with HHS administration, and operates all office equipment such as computers, printers, and fax machines. It provides accurate and timely reports for HHS staff, billing, and municipalities. The role involves communication with all HHS staff internally and the public externally.

Requirements

Requires specialized training beyond High School, but less than an associate degree.
One (1) year of clerical experience required.
Ability to pass all position required background(s) and testing(s).
BCA certification.
Understanding of the organization’s goals and objectives.
Strong interpersonal skills.
Good written, oral, and interpersonal communication skills.
Highly self-motivated and directed.
Strong organizational skills.
Excellent attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Able to work in a team-oriented, collaborative environment.

Responsibilities

Provides excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow-up as needed.
Performs complex administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment.
Scans client verifications for Agency programs on demand while clients wait; use State software to determine correct routing to workers.
Manages billing for the office.
Verifies case numbers to ensure documents are scanned to the correct case for timely processing.
Enters client applications for health care & long-term care assistance, cash assistance, housing assistance, food support assistance and child-care assistance into respective Minnesota State Software Programs.
Schedules WIC appointments, completes mandated separation of duties by verifying client’s eligibility for WIC and prepares software system for issuance of WIC benefit card on demand while providing training to client on use of card.
Monitors and routes all mail and emails to appropriate employees.
Registers Day Care Providers for CCAP clients.
Manages provider caseload by completing registration renewals/working alerts, gathering requested audit info, initiating background checks, advising providers on mandated trainings and locating additional training resources when required to complete based on age & relation of children.
Performs related work as required.