Administrative Specialist I - Rehabilitation Casework Technician

State of North Carolina

3d•Hybrid

About The Position

This Rehabilitation Casework Technician position is located in the Forest City EIPD Unit Office in Rutherford County. The primary purpose of this position is to provide administrative support and casework assistance for Rehabilitation Counselors serving the general/physical and school caseloads.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Knowledge of and/or experience working with people with disabilities
Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in a fast paced setting
Ability to be flexible, detail-oriented and organized with multiple priority assignments

Responsibilities

Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and required services
Assisting with developing written plans of services in conjunction with the consumer, parent and/or guardian
Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system
Monitoring the consumer's progress throughout the service delivery process
Preparing documents, filing, scheduling, inputting casework data, including invoices, billing documents, and correspondence to support consumer services
Working with community employers/partners to assist in directly placing highly qualified consumers in appropriate jobs leading to successful employment outcomes
Providing other support as designated by the counselor and completing all related administrative tasks