Administrative Specialist 3

New Jersey Courts•Trenton, NJ

12d•Hybrid

About The Position

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies. When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work. The New Jersey Judiciary, Probation Services Division, Child Support Enforcement Unit, is seeking a highly motivated administrative professional with excellent customer service, interpersonal, organizational, and communication skills. Under the direction of an Administrative Supervisor, or other supervisory personnel, the selected individual will serve as a key member on either the NJKiDS Systems Team or the Intergovernmental Central Registry (ICR) Team. The ideal candidate will thrive in a collaborative, fast-paced, team-oriented environment and possess strong knowledge of the NJKiDS automated system, as well as familiarity with the 2008 Uniform Interstate Family Support Act (UIFSA) revisions, the Hague Convention, and the ability to apply relevant statutes, court rules, and case law to child support matters that cross state and international borders.

Requirements

Graduation from an accredited college or university with a bachelor's degree and three years of professional experience, one of which shall be in program development, program coordination, program analysis, program administration and/or administrative research.
Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits.
An associate degree from an accredited college or university and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor’s degree.
A master’s degree from an accredited college or university may be substituted for one year of experience.
A law degree from an approved American Bar Association law school may be substituted for two years of experience.
Note: A master’s degree or a law degree from an accredited college or university, may be used as a substitution, not both.
Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See https://naces.org/members/ )
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.
Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Newly hired employees must agree to a thorough background check that will include fingerprinting.
In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey.
Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

Nice To Haves

Excellent customer service, interpersonal, organizational, and communication skills.
Strong knowledge of the NJKiDS automated system.
Familiarity with the 2008 Uniform Interstate Family Support Act (UIFSA) revisions, the Hague Convention.
Ability to apply relevant statutes, court rules, and case law to child support matters that cross state and international borders.
Thrive in a collaborative, fast-paced, team-oriented environment.

Responsibilities

Function as an NJKiDS Systems Team member by providing virtual assistance and creating help-desk tickets for user access across several systems within the child support domain, as well as tickets for all NJKiDS system development and defects.
Reset passwords and run quarterly audits to ensure only Title IV-D staff have access to the various databases, and work with local county probation offices to ensure accurate data for annual staffing models and system security.
Provide technical assistance to local child support staff by reviewing database activities as they relate to performance measures and enforcement methods so that all tools are utilized to their fullest extent.
Download and disseminate financial, held monies, bench warrant, child support collection, JOBS program, and other related reports to local offices, and conduct quantitative and qualitative research to support performance and operational effectiveness.
Audit monthly statewide TransUnion transactions for OMAS Financial Services invoice payment.
Analyze child support initiatives, programs, and units to assess effectiveness and recommend process and workflow improvements.
Function as an Intergovernmental Case Registry Team member by investigating and resolving inquiries and complaints from a broad range of internal and external stakeholders, litigants, attorneys, employers, government officials, and out-of-state child support agencies.
Review and provide responses to written correspondence, complaints, inquiries, and petitions with the objective of identifying and resolving issues and ensuring accurate and timely responses to inquiries.
Review and respond to electronic consumer credit disputes evaluating the reason for the dispute and providing status information to the credit agencies.
Provide structured technical assistance to NJKiDS Systems Team members and co-workers; assist the Administrative Specialist 4 in delivering UIFSA trainings to intergovernmental staff statewide; and provide support and guidance to vicinage staff as needed.
Collaborate with management on deadlines, regulations, and policy updates, and participate in statewide work groups to develop standard operating procedures (SOPs) and workflows.
Assist statewide child support committees, including Policy and Procedures, Probation User Group, NJKiDS Training, Customer Service, and Intergovernmental, with scheduling, agendas, minutes, SharePoint postings, and administrative support.