Administrative Services Technician I/II

City of Modesto•Modesto, CA

11d•Onsite

About The Position

Join the City of Modesto as an Administrative Services Technician and become the go-to problem-solver who keeps our programs running smoothly! In this dynamic role, you’ll dive into data, support special projects, work with new technologies, and help the public—all while keeping our teams informed and organized. If you love research, improving processes, and delivering great customer service, we’d love to have you on our team! The current vacancy is within our Public Works Department - Fleet Division. The Administrative Services Technician I/II is responsible to provide technical administrative and/or program related duties for an assigned department; to research, collect, and analyze data and prepare reports; to assist with program and project monitoring and evaluation; to provide information to the general public; and to perform other technical administrative duties that may involve support for specialized programs and/or projects.

Requirements

Principles and practices of intermediate analytical research and project coordination.
Technical report writing techniques.
Principles, practices, and techniques of graphic design.
Practices and procedures of social media and web design.
Basic accounting and budgeting practices.
Principles and techniques of website design.
Pertinent federal, state, and local laws, codes, rules, and regulations.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Learn principles, practices, and trends in assigned area.
Learn pertinent federal, state, and local laws, codes, rules, and regulations.
Prepare graphs, charts, site plans, and other descriptive material using computer graphics programs.
Provide service and information to the public on a variety of topics.
Collect, compile, evaluate, interpret, and apply data.
Make accurate mathematic calculations.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Two years of journey level clerical experience, including administrative research, report writing experience and extensive public contact.
Equivalent to an associate's degree from an accredited college with major course work in business administration, public administration, finance, or a related field.
Principles and practices of administrative and/or technical area to which assigned including, but not limited to, legislation, budget, accounting, grants, economics, and personnel.
Procedures for gathering, maintaining, organizing, and archiving a variety of data and document storage.
Research methods and techniques.
Best practices and procedures of administrative and/or technical area to which assigned.
Principles and practices of recordkeeping and reporting.
Perform independent research in carrying out technical and administration duties.
Collect, compile, analyze, and present a variety of data in a meaningful way.
Develop and implement various data collection and reporting systems.
Conduct special projects and statistical studies.
Understand, interpret, and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff.
Write standard operating procedures in accordance with laws and policies.
Coordinate efforts as a member of a team to improve productivity and efficiency.
One year of increasingly responsible experience equivalent to Administrative Services Technician I with the City of Modesto.
Equivalent to an associate’s degree with major course work in business administration, public administration, finance, or a related field.

Responsibilities

Provide technical assistance to departmental staff; collect, research, verify, and present data and information on a variety of topics; assist in the preparation of various reports.
Conduct technical research using standard reference materials, interviews, and field observations.
Maintain administrative records for the program/project area to which assigned; collect and input demographic and program data into automated systems.
Respond to requests for documentation related to assigned area of responsibility; explain and interpret assignment area policies and procedures to internal and external customers.
Assist professional staff in performing and conducting studies, special projects, and administrative and technical functions; perform data collection and analysis; prepare draft reports and technical documents; outline findings and process improvement solutions; assist in developing solution testing plans, review results, and propose adjustments as needed.
Establish and maintain systems related to assigned technical areas of responsibility; monitor area activities and report progress as required; assist in defining business process needs and serve as liaison to other staff regarding the development, modification, and maintenance of systems.
Ensure areas of responsibility are in compliance with related laws, codes, ordinances, and legislation; advise staff on any irregularities in compliance.
Compile and develop information for special studies and reports from a variety of resources; assist with various special projects, including coordination, research, and development of systems.
Assist with the maintenance and implementation of new technologies and systems.
Assist with a variety of administrative operations and prepare or recommend procedural modifications.
Assist in maintaining databases and other records management systems.
Work with information technology systems to create and update data.
Assist the general public and outside agencies by providing information and addressing a variety of requests and concerns.
Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
Observe and maintain a safe working environment in compliance with established safety programs and procedures.
Conduct internal audits and assist in implementing corrective actions as needed.
Perform related duties as assigned.