Administrative Services Team Lead
About The Position
This position provides support to the Adult Administrative Supervisors and is responsible for supporting the day to day operations of Adult Administrative Services. This position contributes significantly to overall customer satisfaction by ensuring that the Adult Administrative Services teams are well motivated and trained, so they can respond to customer requests, issues and concerns and resolve them in a timely and professional manner. Additionally, the position is responsible for assisting the Supervisor with development, analyses and implementation of staffing and training.
Requirements
- High School Diploma or equivalent required
- A minimum of one year of hospital admissions or patient scheduling experience preferred.
- Experience in leading the work of others preferred
Responsibilities
- Provides excellent customer service to patients, co-workers, physicians and clinical staff.
- On boards and supports new employees after they complete New Hire training.
- Reviews recorded calls, live interactions and contact for coaching opportunities to advance training and highlight opportunities within the team for improved customer service or processes.
- Provide feedback to staff and supervisors for quality improvement.
- Assists employees and patients with escalated patient interactions.
- First point of contact for questions and assistance for staff.
- Responsible for facilitating opening and closing procedures.
- Fully knowledgeable in admissions, contact center, check-out, or utilization management processes in order to provide day to day assistance, coverage, and support to both patients and staff.
- Participates in Quality Assessment (QA), Quality Improvement (QI) programs and reporting as directed.
- Follows and initiates emergency procedures.
- Serves as backup for other personnel in the Adult Administrative Services Department.
Benefits
- Comprehensive Medical Coverage
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
- Paid Time Off
- six paid holidays
- Dental & Vision Plans
- 403(b) plan with employer contributions after two years.
- Wellness Incentives
- Tuition Reimbursement
- Child Care Assistance
- Loan Forgiveness
- Disability & Life Insurance
- Voluntary Benefits
- Exclusive Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
