Administrative Services Division Manager- ROW Utilities Manager

Metropolitan Government of Nashville & Davidson County•Nashville, TN

About The Position

The Administrative Services Division Manager is responsible for directing, managing, and coordinating operations within the Right of Way & Utilities division of the Nashville Department of Transportation and Multimodal Infrastructure (NDOT). The division acquires, manages, and coordinates public right-of-way in support of NDOT transportation infrastructure projects. The role ensures utility coordination is integrated throughout project delivery and that work complies with local, state, and federal regulations. The position reports to the Assistant Director over Engineering and performs related duties as assigned. The role involves managing the division’s operations, budget, personnel, programs, reporting, and coordination with Metro departments, agencies, contractors, utility providers, property owners, and other stakeholders. The position may require driving to locations throughout Nashville and Davidson County. Metro Nashville Government requires employees to be Tennessee residents or to become residents within six months of employment. Candidates with accreditations earned at foreign institutions are encouraged to apply.

Requirements

Bachelor’s degree from an accredited college or university.
Eight years of managerial and administrative experience; additional experience may be considered in lieu of some education.
Valid driver license.
Thorough knowledge of managerial and administrative principles as applied to public infrastructure and interagency coordination.
Comprehensive understanding of business and financial management practices for overseeing budgets, contracts, and resource allocation.
Ability to plan, organize, and supervise complex right-of-way and utility coordination programs.
Ability to analyze program performance using data-driven metrics and implement improvements.
Ability to monitor compliance with project schedules, regulatory requirements, and stakeholder expectations.
Clear and professional oral and written communication skills.
Ability to maintain accurate records and prepare detailed reports, agreements, and documentation.
Must be a Tennessee resident or become one within six months of employment.

Nice To Haves

Understanding of and support for NDOT’s strategic goals and objectives.
Experience applying managerial and administrative principles to public infrastructure and interagency coordination.
Experience overseeing budgets, contracts, and resource allocation for right-of-way and utility operations.
Experience improving program efficiency and service quality through performance analysis.

Responsibilities

Evaluate right-of-way acquisition and utility coordination programs for efficiency, regulatory compliance, and alignment with departmental goals and transportation priorities.
Define operational standards, performance metrics, and strategic objectives for the Right of Way and Utilities Division.
Review and improve internal procedures to streamline project delivery and coordination with utility providers and property owners.
Develop and implement short- and long-term goals to improve operational effectiveness and support capital improvement and mobility initiatives.
Direct preparation of administrative, financial, and technical reports concerning right-of-way acquisition, utility coordination, and project progress.
Advise the Chief Engineer and senior leadership on policy changes, program improvements, and resource needs.
Prepare, monitor, and manage the division’s annual budget.
Interpret and communicate policies, regulations, and procedures to staff, consultants, and external stakeholders.
Oversee preparation of reports, purchase orders, agreements, and other documentation for right-of-way and utility coordination activities.
Coordinate division activities with Metro departments, agencies, and external partners to support integrated project delivery.
Monitor productivity and evaluate the effectiveness of systems and procedures, implementing adjustments to improve outcomes.
Analyze operational needs and recommend solutions to challenges in right-of-way acquisition and utility relocation.
Oversee contractor performance and compliance with contractual obligations, and recommend improvements as needed.
Manage personnel, including training, assigning work, reviewing work, approving leave requests, and conducting performance evaluations.
Drive to various locations throughout Nashville and Davidson County, as needed.