Senior Services Administrative Division Manager

Santa Fe County•Santa Fe, NM

4d•Onsite

About The Position

Under the general direction of the Community Services Director, this role manages the operations, staff, budgets, grants, contracts, and programs of the Senior Services Division for Santa Fe County. The position involves supervising staff, planning and administering programs, managing budgets and grants, and ensuring compliance with policies and regulations. It also requires cultivating relationships with community agencies and stakeholders to enhance senior services.

Requirements

Bachelor’s degree in Public or Business Administration, Public Health, Social Work, or a related field
Five (5) years of public program management experience, including at least two (2) years of supervisory experience.
Education may substitute for experience on a year for year basis or High School Diploma or GED and nine (9) years of public program management experience, including at least two (2) years of supervisory experience.
A completed New Mexico EDGE Public Supervisor certification will substitute for two (2) years of required supervisory experience.
Knowledge of the Older Americans Act and its relationship to and implementation through the New Mexico Aging and Long-Term Services Department (NMALTSD).
Knowledge of the Non-Metro Area Agency on Aging and its role in the administration, funding, and oversight of Senior Services programs.
Knowledge of the specific needs of older adults and of community-based providers and resources available to support senior populations.
Knowledge of public program planning, development, budgeting, and management; of community needs and resources; of grant development and administration.
Knowledge of principles and practices of effective supervision; principles and practices of providing social services to culturally diverse populations; of software applications commonly used in program management; and of federal, state, and local funding sources.
Knowledge of the legislative process; of federal, state and local laws; and of financial incentives offered at the federal, state, and local levels.
Ability to interpret complex federal, state, and local regulations and guidelines.
Ability to address the public and professional groups.
Ability to analyze administrative, personnel, and organizational problems and identify appropriate solutions.
Ability to train and effectively manage staff.
Ability to perform outreach services.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Ability to follow written and verbal instructions.
Ability to maintain confidentiality.
Ability to communicate effectively, both verbally and in writing.
Ability to lead complex projects effectively and through completion.
Skill in analyzing programs and services and structuring new programs and improvements.
Skill in operating various word-processing, spreadsheet, database, and other software programs in a Windows environment.
Skill in interacting diplomatically with individuals and groups, including government and elected officials.
Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening.
Selected candidate must submit to and pass a county paid criminal background screening.
Selected candidate must possess and maintain a valid New Mexico Class D Driver’s License.

Responsibilities

Supervises staff, provides instruction, plans and assigns work, evaluates performance, and completes performance evaluations.
Plans, implements, administers, and evaluates Senior programs.
Collects and analyzes program and community data to evaluate needs, goals, services, and program effectiveness.
Provides management and oversight of the daily operations of Senior Services programs and staff, including transportation, meals, socialization, and activities.
Assesses community needs and coordinates resources to enhance existing programs.
Writes grants to develop new funding sources.
Prepares, administers, and monitors grants, contracts, and associated applications for Senior Services programs.
Prepares and administers program budgets, monitors expenditures, and prepares and submits required reports.
Assumes full responsibility for the preparation, development, oversight, and monitoring of audits and Continuous Quality Improvement (CQI) processes.
Analyzes policies and procedures to improve program efficiency and effectiveness.
Provides day-to-day leadership to support a high-performance, customer-service-oriented work environment.
Ensures adherence to County policies and procedures, applicable federal, state, and local laws, rules, regulations, and policies.
Negotiates, administers, and monitors contracts.
Cultivates and maintains effective working relationships with community agencies, organizations, service providers, and state and local governmental partners.
Develops programs and associated outreach materials to create community awareness of available Senior Services programs and services.
Collaborates with multiple stakeholders including the City of Santa Fe, and relevant providers.
Completes all training as designated or assigned.
Performs other duties as directed or assigned.