Administrative Services Coordinator II

State of Vermont • Calais, VT

1d • Onsite

About The Position

The Retirement Division's front office Administrative Services Coordinator IIs require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently within multiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately. This position provides front-line customer service to all members of the VT State Retirement Systems primarily by phone, email, and in-person. This position is also responsible for assisting and advising retirement staff on needed adjustments of individual cases and processes various incoming and outgoing documents. Additional work and skills with website updates and newsletters are valuable. Experience with medical and dental insurance plans, coordination of benefit practices and health insurance rules and regulations is preferred.

Requirements

• High School diploma or equivalent AND three (3) years or more of experience providing administrative-level support to a business or organization.
• One year of full-time college level study in accounting, business or public administration, office administration or a related field AND two (2) years or more of experience providing administrative-level support to a business or organization.
• Two years of full-time college level study OR an associate's degree or higher in accounting, business or public administration, office administration or a related field AND one (1) year or more of experience providing administrative-level support to a business or organization.
• Three years or more of full-time college level study OR a bachelor's degree in accounting, business or public administration, office administration or a related field.
• One (1) year or more of experience as an Administrative Services Coordinator I with the State of Vermont.
• Only administrative work experience is qualifying. Administrative support includes those functions which keep the organization running or provide the resources for others to provide the programmatic work (e.g., accounting, budget management, grant administration, finance, human resources, payroll, purchasing, or space management).

Nice To Haves

• Experience with medical and dental insurance plans, coordination of benefit practices and health insurance rules and regulations is preferred.
• Experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.

Responsibilities

• Provides front-line customer service to all members of the VT State Retirement Systems primarily by phone, email, and in-person.
• Assists and advises retirement staff on needed adjustments of individual cases.
• Processes various incoming and outgoing documents.
• Website updates and newsletters are valuable.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED