ADMINISTRATIVE SECRETARY - 64005659 1 1 1 1

State of Florida • Saint Petersburg, FL

1d • Onsite

About The Position

This position staffs the main entrance Information Desk at the St. Petersburg Health Department and performs daily duties including providing information, resources, and directions to clients and visitors in person and via telephone. The role involves directing clients, using databases for data input, operating office equipment, staying current with departmental services and activities, maintaining updated telephone lists, ensuring client confidentiality, managing emails, scheduling appointments using the electronic health record, providing excellent customer service, and serving as a remote back-up for the centralized call center and the Medical Services Admitting Department as needed.

Requirements

• Ability to prioritize responsibilities
• Ability to use office equipment including copy and fax machines
• Ability to establish and maintain effective working relationships
• Skill in use of a personal computer
• Ability to communicate effectively; verbally and in writing
• Knowledge of patient confidentiality laws
• Ability to operate a multiline telephone system
• Use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer services skills
• Independent problem-solving skills
• Strong verbal communication and listening skills
• Ability to work effectively and cooperatively with others
• Ability to manage diverse situations
• At least 1 year experience working in a medical office setting
• At least 1 year experience working in a fast-paced customer service position
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• Bilingual in English and Spanish
• Experience working in a call center

Responsibilities

• Provides information, resources, directions and various other information to clients and visitors in person and via the telephone.
• Directs clients and visitors.
• Uses databases to input data such as client demographics, statistics and other information as needed.
• Uses various office equipment including telephones, fax and copy machines.
• Keeps current with services provided by DOH Pinellas, including daily activities, classes, meetings, etc. being held at the St. Pete Center.
• Ensures telephone and extension lists are current.
• Maintains client and visitor confidentiality.
• Reads and responds to email daily.
• Uses the electronic health record to schedule appointments.
• Provides excellent customer service.
• Serves as a remote back-up for the centralized call center.
• Provides back-up to the Medical Services Admitting Department as needed.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed