Administrative Resource Specialist (Req 101117)

Whitney M Young Jr Health Center•City of Albany, NY

About The Position

The Administrative Resource Specialist – Behavioral Health is a frontline and vital member of the behavioral health team. This individual is responsible for administrative support functions required for a behavioral health office. Functions include all aspects of processing patient information services and support of behavioral health services.

Requirements

High school diploma or GED.
Experience in a health care setting.
Computer skills, word processing and minimum typing of 60 wpm.
Able to work independently and as part of a team.
Good oral and written communication skills.

Nice To Haves

Associates Degree or Bachelor’s Degree or Two to Four years of work experience in a health care setting.
Experience with health information processing and Microsoft Office applications.
Knowledge of medical terminology.
Multi-lingual.

Responsibilities

Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance. Key EMR functions include scheduling, registration and telephone encounters.
Communicates to patients and visitors in an age-specific manner, and knowledgeable in regard to age-specific safety precautions.
Professional answers the telephone within 3 to 5 rings, screens and responds accurately and routes calls to appropriate individual.
Schedules routine patient appointments and follows triage procedures for emergency appointments in accordance with established guidelines.
Schedules non-routine appointments (e.g. cancellations) as directed by supervisor.
Maintains the behavioral health treatment schedule for all staff.
Consistently greets and assists patients and visitors in a timely, positive and helpful manner.
Accurately completes patient registration process including verification and update of all demographic and insurance information.
Conducts prior authorizations and proactively tracks prior authorizations with billing department.
Maintains and correctly utilizes knowledge of patient eligibility criteria relative to different insurances.
Verifies non-insured eligibility for sliding fee discounts, collects relative information and accurately applies the correct slide.
Obtains and scans all pertinent patient documents specific to appointment type.
Checks out patients completely and accurately, including collection of co-pays and charges due and makes return appointments.
Reconciles payments received against day sheet reports and prepares daily deposits for courier pick-up. Posts payments to patient accounts as needed and includes documentation with daily deposit. Collaborates with patient accounts department for tracking/billing.
Collaborates with immediate co-workers as a team (i.e. care coordinators), provides knowledgeable back-up for coworkers when needed, and maintains open and continuous communications to ensure efficient operations and a positive work environment.
Coordinates referrals to behavioral health services and conducts phone outreach for potential and existing patients.
Able to perform general office duties including, but limited to, receive and distributing incoming correspondence, preparing correspondence, scanning, faxing and photocopying.
Participates in staff meetings, distributes agendas and minutes.
Controls patient and public access to clinical areas ensuring patient confidentiality.
Attends trainings and meetings as assigned.
Demonstrates excellence in both internal and external customer service.
Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
Ensures and/or remains in compliance with local, state, and federal regulations.
Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
Assists Director of Behavioral Health as needed.
Completes other duties as assigned.