Administrative - Administrative Representative

CSMC Fair Oaks Women's Health • Pasadena, CA

16h

About The Position

Seeking an experienced Patient Service Representative for a busy outpatient medical office setting. This role serves as the primary point of contact for patients, providing exceptional customer service while supporting front-office operations, appointment scheduling, registration, insurance verification, referrals, and patient communications. The position requires strong organizational skills, attention to detail, and experience navigating electronic medical records in a fast-paced healthcare environment.

Requirements

• Minimum 1 year of recent outpatient clinic or medical office experience required.
• Experience with medical insurance, referrals, authorizations, and benefit plans required.
• Epic/CS-Link experience required.
• Strong verbal and written communication skills required.
• Ability to read, understand, and follow detailed instructions required.
• Excellent customer service and patient relations skills required.
• Two supervisor references required at submission.
• COVID vaccination documentation required at submission if applicable.
• Must comply with facility onboarding and credentialing requirements.

Nice To Haves

• 2+ years of Patient Service Representative experience preferred.
• Understanding of medical terminology preferred.

Responsibilities

• Serve as the primary point of contact for patients.
• Provide exceptional customer service.
• Support front-office operations.
• Appointment scheduling.
• Registration.
• Insurance verification.
• Referrals.
• Patient communications.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed