Administrative Program Specialist-A

State of Louisiana • Baton Rouge, LA

15h • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join our team in a dynamic administrative leadership role where you'll oversee multiple operational functions, improve organizational efficiency, and help ensure the seamless delivery of essential services that support our mission. An ideal candidate should possess the following competencies: Accepting Direction, Following Policies and Procedures, Making Accurate Judgments, Adapting to Change, Communicating Effectively, Demonstrating Initiative, Developing Performance, Displaying Professionalism, Thinking Critically, Thinking Strategically.

Requirements

• Three years of experience in administrative services; OR Six years of full-time work experience in any field; OR A bachelor's degree.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Process initial and renewal licensing and certification applications for a variety of Long-Term Care and Non-Long-Term Care healthcare providers, ensuring compliance with applicable state and federal regulations.
• Review, verify, and process provider updates, including renewals, key personnel changes, bed and capacity changes, licensing actions, and other regulatory requests.
• Maintain accurate records through extensive data entry, file management, and tracking of licensing, certification, and regulatory activities across multiple databases.
• Serve as the primary point of contact for providers by responding to inquiries, explaining licensing and certification requirements, and providing exceptional customer service.
• Monitor licensing fees and payments, process billing activities, and follow up on outstanding balances to ensure timely payment and compliance.
• Review and approve nursing home work histories for placement and maintenance on the registry, and accurately enter Certified Nursing Assistant (CNA) testing results into the appropriate database.
• Compile reports, maintain provider directories, prepare correspondence, and support daily administrative operations while ensuring accuracy, organization, and adherence to established timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level