Administrative Program Specialist A

State of Louisiana • Baton Rouge, LA

2d

About The Position

The Division of Administrative Law (DAL) is Louisiana’s centralized administrative hearings panel. It provides fair, prompt, and orderly adjudication when disputes arise between certain state agencies and the people and entities they regulate. The Administrative Program Specialist A manages administrative appeals and fair hearings involving the Department of Children and Family Services (DCFS). The role oversees case processing, coordinates hearing schedules, prepares legal documents, ensures compliance with applicable laws and procedures, and provides training and technical guidance on case-management processes.

The position requires competencies including accepting direction, demonstrating accountability, driving results, following policies and procedures, making accurate judgments, managing resources, communicating effectively, focusing on customers, and managing time.

The minimum qualifications are three years of experience in administrative services, six years of full-time work experience in any field, or a bachelor’s degree. For the six-year experience option, every 30 semester hours from an accredited college or university counts as one year of experience, up to 120 semester hours and four years of substitution.

The appointment may be probational, probation in lieu of promotion, detail to special duty, or promotion. Applicants with experience working for a judge or in a clerk of court’s office, at an agency conducting administrative hearings, or in a legal setting, or with a paralegal certificate, are strongly encouraged to apply. No Civil Service test score is required. Applicants must submit a complete electronic application; resumes are not accepted in lieu of completed education and experience sections.

Requirements

• Three years of experience in administrative services; or six years of full-time work experience in any field; or a bachelor’s degree.
• For the six-year work-experience qualification, every 30 semester hours earned from an accredited college or university counts as one year of experience, up to 120 semester hours and a maximum of four years of substitution.
• Ability to accept direction, demonstrate accountability, drive results, follow policies and procedures, make accurate judgments, manage resources, communicate effectively, focus on customers, and manage time.

Nice To Haves

• Experience working for a judge or in a clerk of court’s office.
• Experience working for an agency that conducts administrative hearings.
• Experience in a legal setting, such as a law firm.
• A paralegal certificate.

Responsibilities

• Coordinate administrative appeals and fair hearings involving DCFS, including reviewing incoming requests, processing cases, and ensuring deadlines and applicable procedures are followed.
• Schedule hearings, manage Administrative Law Judge calendars, resolve scheduling conflicts, and communicate with attorneys, agency representatives, staff, and the public about case-related matters.
• Prepare and distribute hearing notices, subpoenas, orders, and other legal documents; assist with hearing preparation and support hearing proceedings as needed.
• Maintain accurate case information and documentation in case-management systems and respond to inquiries regarding pending and completed cases.
• Supervise one Administrative Coordinator 4 employee responsible for assisting with DCFS matters.
• Provide training, guidance, and technical support to other case-processing staff on DCFS procedures and case-management practices.
• Identify training needs, help develop and implement office procedures and training materials, prepare performance reports, and compile weekly hearing schedules and reports.
• Assist with preparing administrative records for appeals, provide backup support to the General Jurisdiction Section Deputy Clerk, and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level