Administrative Program Coordinator II – Caring for Caregivers

Cleveland Clinic

1d•Hybrid

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. The Administrative Program Coordinator II serves as a liaison and operational resource within the Caring for Caregivers (Caregiver Support Team). This role supports caregiver-facing programs by coordinating initiatives, guiding individuals through support services, and improving operational processes. The position blends administrative coordination with high-touch, empathetic caregiver support. A caregiver in this position works a hybrid schedule from 8:00 a.m. – 5:00 p.m. Monday – Friday. Must work on-site one day per week.

Requirements

Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs
Communication and interpersonal skills
Organizational and multitasking ability
Computer proficiency (Microsoft Office and general systems)
Ability to work independently with minimal supervision
Experience handling confidential/sensitive information

Nice To Haves

Bachelor’s degree (Business, Healthcare Administration, or related field)
Healthcare or related industry experience
Coaching or guidance-based experience (e.g., mentoring, advising, support roles)
Customer service/service recovery experience
Experience developing programs (healthcare, education, or financial)
Beginner Spanish language skills
Background in education, human services, or similar people-centered roles

Responsibilities

Coordinate caregiver support initiatives and programs (non-clinical).
Act as a caregiver navigator, guiding individuals through services, internal job applications, and support resources.
Provide empathetic, high-touch support to caregivers, including those impacted by job displacement.
Manage orientation and records management activities.
Develop and maintain interdepartmental education programs.
Schedule, coordinate, and facilitate meetings; document outcomes.
Track project milestones, deadlines, and communicate status updates.
Research and prepare presentations and reports.
Assist leadership with large/complex projects; independently lead smaller projects.
Handle administrative tasks (supplies, invoices, communications platforms).
Maintain strict confidentiality with sensitive information.
Collaborate cross-functionally (HR, recruiters, service center, etc.).
Manage a caseload (~30–50 caregivers, potentially higher).
Lead orientation and record management activities and ensure standards are maintained.