Administrative Program Assistant I

Virginia Department of Social Services•Radford, VA

About The Position

The Administrative Program Assistant I performs complex office and administrative support duties in a specialized program area, such as accounting, human resources, or information technology. The role involves composing routine and non-routine correspondence, proofreading or reviewing others’ work, preparing or contributing to reports, advising others in administrative program areas, making compliance decisions, and handling sensitive and confidential information. This class differs from Administrative Program Assistant II, which performs paraprofessional activities, assists professionals, and may include limited supervisory responsibilities in a functional administrative program area. The position may also serve as a leader for clerical or administrative employees by providing training and guidance. Applicants may be subject to background and other pre-employment checks.

Requirements

High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science, or a related field, and clerical or administrative experience; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Considerable knowledge of office practices and procedures, agency policies and procedures related to the subject area, and personal computer and office and agency software.
Working knowledge of basic math, accounting and bookkeeping; English, grammar, and dictionary use; and laws, rules, and regulations pertaining to the subject area.
Some knowledge of technical aspects of the program area.
Skill in operating automated office equipment, including a calculator, fax/copier, and computer-driven word-processing, spreadsheet, graphics, and file-maintenance programs.
Ability to interact professionally with agency personnel at all levels and the public; communicate effectively orally and in writing; analyze and manipulate data and prepare reports; maintain complex records; organize data; perform mathematical computations; interpret and follow policies and rules; maintain positive working and public relations; provide guidance; and prioritize work and make independent work-processing decisions.
Applicants may be subject to criminal history, Central Registry, DMV/driving record, drug screening, fingerprint, local agency, employment, reference, education, credit, and other checks requested by the hiring authority.

Responsibilities

Conduct business with the public, employees, and other departments; answer questions and provide guidance by assessing situations and determining a course of action.
Maintain specialized records and reports, including cost, financial, inventory, manpower, payroll, or personnel records.
Recommend improvements to services, collections, or products by comparing data such as production reports, transactions, or fiscal summaries.
Interpret, explain, and gather information about program services, policies, and procedures.
Record and compile inventory, personnel, statistical, or fiscal information into reports.
Proofread the work of others.
Set up hardware or load software under carefully controlled parameters.
Determine compliance with program requirements and approve or disapprove services, activities, or financial payments.
Compose routine, non-routine, sensitive, and confidential correspondence, memos, reports, and forms.
May train and guide other clerical or administrative employees.