Administrative Program Assistant I

Virginia Department of Social Services•Radford, VA

5h•$26,831 - $57,363

About The Position

Administrative Program Assistant I performs complex office and administrative support duties in a specialized program area, such as accounting, human resources, information technology, or another administrative function. The role includes composing routine and non-routine correspondence, proofreading or reviewing others’ work, preparing or contributing to reports, advising others in administrative program areas, making compliance decisions, and handling sensitive and confidential information. This class differs from Administrative Program Assistant II, which performs paraprofessional activities, assists professionals, and may combine functional administrative program responsibilities with limited supervisory duties. The position conducts business with the public, employees, and other departments; maintains specialized records and reports; interprets and gathers information about program services, policies, and procedures; and may provide training and guidance to clerical or administrative employees. Applicants may be subject to background and other pre-employment checks.

Requirements

High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science, or a related field, and clerical or administrative experience; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Considerable knowledge of office practices and procedures, agency policies and procedures related to the subject area, and personal computer and office and agency software.
Working knowledge of basic math, accounting and bookkeeping; English, grammar, and dictionary use; and laws, rules, and regulations pertaining to the subject area.
Some knowledge of technical aspects of the program area.
Skill operating automated office equipment, including a calculator, fax/copier, and computer-driven word-processing, spreadsheet, graphics, and file-maintenance programs.
Ability to interact professionally with agency personnel at all levels and the public; communicate effectively orally and in writing; analyze and manipulate data and prepare reports; maintain complex records; organize data; perform mathematical computations; interpret and follow policies, procedures, rules, and regulations; maintain harmonious working and public relations; provide guidance; and organize and prioritize work and make independent work-processing decisions.
Applicants may be subject to criminal history and Central Registry searches, a DMV/driving record check, and/or a pre-employment drug screen. The investigation may include fingerprint checks, local agency checks, employment and reference verification, education verification, employment-relevant credit checks, and other checks requested by the hiring authority.

Responsibilities

Conduct business with the public, employees, and other departments by answering questions, providing guidance, assessing situations, and determining a course of action.
Maintain cost, financial, inventory, manpower, payroll, personnel, or other specialized records and reports.
Recommend improvements to services, collections, or other products by comparing production reports, transactions, or fiscal summaries.
Interpret, explain, and gather information regarding program services, policies, and procedures.
Record inventory, personnel, statistical, or fiscal information and compile reports.
Proofread the work of others.
Set up hardware or load software under carefully controlled parameters.
Determine compliance with program requirements and approve or disapprove services, activities, or financial payments.
Compose routine, non-routine, sensitive, and confidential memos, reports, forms, and other correspondence.
May serve as a leader for clerical or administrative employees by providing training and guidance.