Administrative Program Assistant
About The Position
Oregon State University’s University Housing and Dining Services is hiring one full-time Administrative Program Assistant. The position supports Residence Hall Service Center operations within the Operations and Facilities unit. Working under the direction of the Operations Manager for Resident Services, the Administrative Program Assistant collaborates with the Operations Coordinator and Senior Customer Service Representatives on administrative work across the service centers. Responsibilities include key and access card management, mail and package inventory management, student staff scheduling, and service center asset audits. The role also coordinates with the Residential Conferences team to prepare keys and access cards for summer conference groups and scholars staying in residence halls, and supports hiring and training summer student staff. The position requires a commitment to excellent customer service, attention to detail, effective communication, relationship building, and fostering an inclusive work environment. It involves daily direct contact with students, staff, and campus partners. The role requires driving a university or personal vehicle on university business, a valid driver's license, and successful completion of applicable criminal history and motor vehicle history checks. The anticipated start date is November 9, 2026. Salary is $20.98–$31.63, commensurate with skills, education, and experience.
Requirements
- Three years of office experience, including two years at full performance level and experience generating documents.
- Lead work responsibility or experience coordinating office procedures.
- Demonstrated presentation and/or training experience.
- Ability to foster an environment that encourages a high level of customer service and staff performance.
- Working knowledge of FERPA.
- Demonstrated experience scheduling staff and coordinating work across multiple shifts and locations.
- Commitment to promoting an inclusive work environment.
- Competency with Microsoft Outlook, the Microsoft Office suite, and Google application tools.
- Ability to manage multiple priorities and timelines in an environment with frequent interruptions.
- Good oral and written communication skills.
- Must successfully complete a criminal history check and be determined position-qualified.
- Must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, and be determined position-qualified.
Nice To Haves
- Degree in a relevant field.
- Experience working in a mail or package operation.
- Working knowledge of key and access management.
- Experience managing audits of sensitive information or materials, such as mail, keys, or building access.
- Experience using StarRez Housing Management software.
- Experience working in an educational setting, including colleges, universities, or K–12 campuses.
- Experience supervising personnel, including hiring, personnel evaluations, discipline, team development, and professional skill development.
Responsibilities
- Collaborate with the Operations Manager for Resident Services, the Residence Hall Service Center Operations Coordinator, and Senior Customer Service Representatives to coordinate administrative tasks for service center operations.
- Manage keys and access cards.
- Manage mail and package inventory.
- Coordinate Customer Service Representative scheduling.
- Conduct audits of Service Center assets.
- Coordinate with the Residential Conferences team to prepare keys and access cards for summer conference groups and scholars.
- Support hiring and training summer student Customer Service Representatives.
- Provide excellent customer service and maintain attention to detail in daily interactions with students, staff, and campus partners.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
