Administrative Professional 2 [IN-OFFICE]

State of Ohio•Columbus, OH

4d•Onsite

About The Position

This position serves as administrative support for the Vehicle Information Services (VIS) Chief & Assistant Chief. The role involves relieving superiors of routine administrative duties, making recommendations regarding program activities, and assisting in developing new procedures aligned with established program policy. Key responsibilities include greeting and responding to inquiries, actively listening to customer concerns, providing accurate and timely responses, and ensuring all customer issues are resolved.

Requirements

18 mos. exp. or 18 mos. trg. in secretarial/administrative professional field.
Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college.
6 mos. exp. as Administrative Professional 1, 16871.
Equivalent of Minimum Class Qualifications For Employment noted above.
Administrative Support/Services

Responsibilities

On behalf of the Vehicle Information Services (VIS) Chief & Assistant Chief, act as administrative support by relieving superior of routine administrative duties, making recommendations regarding program activities & assisting in developing new procedures related to established program policy:
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service;
Listen carefully to internal/external customers questions &/or concerns & ask appropriate follow-up questions to verify understanding;
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
Follow-up to ensure all of the customers questions &/or concerns have been thoroughly answered.

Benefits

Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )